NOC Technician

DOCOMO PACIFIC INC

7d

About The Position

Join Our Team as a NOC Technician!
At DOCOMO PACIFIC, we believe in connection, bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek, working together for the greater good.
We’re looking for a NOC Technician to join our Network Operations Center team. In this role, you’ll be at the heart of our network—monitoring, troubleshooting, and protecting the services that keep Guam and the CNMI connected 24/7, 365 days a year.
If you thrive in fast-paced environments, love problem-solving, and enjoy being the calm in the storm when issues arise, this role is for you.
As a NOC Technician, you’ll take end-to-end ownership of network monitoring, incident response, and coordination across teams to ensure service reliability and performance.

Requirements

• High school diploma or GED equivalent required.
• Associate degree in Electronics & Communications, Computer Science, or equivalent military technical training; or
• 4–5 years of experience in the telecommunications industry or service provider networks.
• Solid understanding of telecommunications principles and network operations processes.
• Basic to intermediate knowledge of:
• Mobile and fixed technologies (OSI model, switching, routing, wireless, RF, satellite).
• EMS, NMS, and OSS platforms.
• Video systems, backend controllers, and quality analyzers.
• Familiarity with Linux and Cisco environments.
• Comfortable working with desktop applications and multiple operating systems (Windows, UNIX/Linux).
• Positive and energetic personality.
• Strong problem-solving and technical troubleshooting skills.
• Calm and approachable under pressure.
• Self-motivated and able to make sound decisions.
• Professional, empathetic, and customer-focused communication style.
• This is a full-time role that requires flexibility, including shift work, based on department and company needs. Our NOC operates 24x7, 365 to keep our communities connected.

Nice To Haves

• Experience with Technology or Business Support Systems is a plus.
• Experience or exposure to scripting or programming is a plus.

Responsibilities

• Monitor DOCOMO PACIFIC’s Video, Internet, Mobile, Voice, and IT networks using enterprise-level surveillance tools (RAN, Transmission, IP Core, EMS, NMS, OSS, Servers, Power, and more).
• Manage trouble tickets from start to finish—creating, tagging, escalating, coordinating, and closing tickets in accordance with SLAs and KPIs.
• Perform first-level isolation and troubleshooting of alarms, outages, and service degradations.
• Coordinate with Customer Care, Field Operations, IT, and vendors to resolve incidents and customer-impacting issues.
• Dispatch Field Operations for outages, alarms, and site facility issues, including managing schedules, work orders, and follow-ups.
• Support Change Management by creating and monitoring Planned Work Orders (PWOs), ensuring proper approvals, notifications, and post-implementation reviews.
• Send timely outage and maintenance notifications via email, Teams, chat groups, and SMS for planned and unplanned events.
• Participate in incident escalations, War Rooms, and root cause investigations, including requesting and documenting Reasons for Outage (RFOs).
• Perform routine network quality checks to proactively identify and prevent potential issues.
• Maintain detailed logs, shift handover reports, incident reports, and KPI performance documentation.
• Ensure monitoring tools, documentation, and network records are accurate and up to date.
• Support and oversee Managed Services by validating processes, reports, and monitoring integrity.
• Assist with training staff, users, or customers when needed.
• Contribute to continuous improvement of NOC policies, procedures, and workflows.

Benefits

• Career Growth: Start here and move up. Docomo Pacific invests in your training and development.
• Community Impact: Every connection you install strengthens our island communities.
• Team Culture: You’re never alone and we’ve got each other’s backs with the spirit of Ina’fa’maolek (working together for the greater good).
• Benefits & Perks: Competitive pay, health coverage, paid time off, and more.
• Pride & Purpose: Be part of Guam and CNMI’s most trusted telecom provider, delivering “Tomorrow’s Islands, Today.”

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED