NOC Technician

Zentro • Chicago, IL

80d

About The Position

The successful Network Operations Technician performs surveillance, triage, and repair of the Zentro metro-area wireless network and datacenter infrastructure as part of a 24x7 Network Operations team. Network Operations Technicians work alongside colleagues in network engineering, network infrastructure and customer support to ensure seamless network performance and customer experience.

Requirements

• CCNA, JNCIA, or equivalent technical certification.
• College degree and/or 5+ years equivalent related Fixed Wireless, Network Operations, or equivalent technical experience.
• Must have a valid driver’s license
• Excellent oral and written communication skills, with an eagerness to provide outstanding customer service to internal and external clients.
• Excellent problem-solving skills.
• Strong computer skills in a Windows PC/Server LAN environment.
• Thorough understanding of TCP/IP routing and protocols (BGP, OSPF, subnetting).
• Strong knowledge of Layer2 network protocols (STP, VLANs, Ethernet, LACP).
• Strong knowledge of various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, dig, SNMP, etc.
• Must be able to sit / stand for long period of time and perform other physical demands in the position including but not limited to lifting up to 30 pounds.

Nice To Haves

• Experience with Fixed Wireless is preferred.
• Experience with programming and/or scripting in a network environment is preferred.
• Experience with Linux (esp. Ubuntu/CentOS) is preferred.

Responsibilities

• Monitor, maintain, configure and troubleshoot fixed wireless backbone
• Monitor, maintain, configure, and troubleshoot switching, routing and associated network equipment.
• Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies.
• Interface with customers, engineers, vendors and technicians to resolve trouble reports.
• Provide technical assistance for service partners and field technicians during service impacting network events.
• Preventative maintenance management i.e. Software/firmware upgrades, maintenance procedures, and recovery tactics.
• Operate in a 24 X 7 Network Operations Center;
• Participate in an on-call rotation.
• Perform maintenance level activities such as configuration changes, reloads, card insertion and removal, hardware upgrades on various network platforms: Mikrotik, Siae, IgniteNet, Ubiquiti, CloudTrax, Ruckus, Meraki.

Benefits

• Health and Dental benefits, 401K, paid vacation, sick leave, and holidays; more great perks
• The opportunity to work, learn, and “wear many hats” in a dynamic and friendly small-office environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees