NOC Technician Tier II
About The Position
BeyondReach, a CCR company provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. The NOC Tier II is responsible for advanced monitoring, troubleshooting, and resolution of network and telecommunication systems issues. This position serves as an escalation point for Tier I support and works to ensure network performance and stability in a 24/7 operations environment. The NOC Tier II collaborates with internal teams, vendors, and clients to address complex issues and maintain optimal network functionality.
Requirements
- Strong communication and interpersonal skills.
- MikroTik MTCRE, Cisco CCNA or CCNP certification, or equal training and experience required.
- Strong background of working within IP Operations environment of a Telco or large ISP.
- Advanced understanding of IP principles and of the components of an IP network is required.
- Advanced knowledge and experience with IPSec, STP, PPTP, L2TP, SSL, MPLS.
- Advanced knowledge and experience with 802.1q and VLAN trunking, and QOS.
- Experience with network monitoring tools (Solarwinds.)
- Experience building automation tools using Python, Javascript or other high-level languages.
- Basic knowledge and experience with BGP (including eBGP and iBGP), OSPF, GRE, IS-IS, EIGRP routing protocols.
Responsibilities
- Monitor network performance using advanced monitoring tools and proactively identify issues affecting network operations.
- Perform troubleshooting, diagnostics, and analysis of network incidents to ensure prompt resolution.
- Act as an escalation point for Tier I support staff, assisting with complex technical issues.
- Analyze network alerts, interpret logs, and respond to incidents in line with established service-level agreements (SLAs).
- Collaborate with engineering teams and field technicians to implement network changes, upgrades, and installations.
- Document detailed incident reports, resolutions, and network changes in the ticketing system.
- Conduct root cause analysis (RCA) for recurring network issues and recommend preventive measures.
- Ensure adherence to network operations policies, procedures, and protocols.
- Assist in training and mentoring Tier I technicians to enhance their technical capabilities.
- Participate in on-call rotation and work flexible hours, including nights, weekends, and holidays as needed.
Benefits
- CCR offers a unique work-life balance and environment.
- Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
