NOC Technician

RedSail Technologies•Spartanburg, SC

4h•Hybrid

About The Position

NOC Technician Job Summary The NOC Technician is responsible for monitoring and maintaining the PowerLine infrastructure and systems to ensure optimal performance and availability. This role involves troubleshooting issues, responding to alerts, and providing technical support to resolve incidents in a timely manner.

Requirements

Basic understanding of networking concepts (TCP/IP, DNS, DHCP, etc.)
Familiarity with network monitoring tools (e.g., Nagios, SolarWinds, PRTG)
Strong troubleshooting skills and attention to detail
Excellent communication skills, both verbal and written
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Willingness to work in shifts, including nights and weekends, as required
Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)

Nice To Haves

Experience in a NOC environment or similar technical support role
Familiarity with pharmacy claim routing is a plus
Networking certifications (e.g., CompTIA Network+, CCNA) are a plus
Knowledge of operating systems (Windows, Linux) and basic scripting skills
Knowledge of systems running AWS is a plus

Responsibilities

Monitor claim transactions for failures and issues
Monitor network performance and system alerts using various monitoring tools
Respond to and resolve technical incidents and service requests in a timely manner
Communicate service disruptions to internal and external partners
Perform routine maintenance and updates on PowerLine equipment and systems
Document incidents, resolutions, and maintenance activities in the ticketing system
Collaborate with other IT teams to diagnose and resolve complex issues
Assist in PowerLine configuration, setup, and implementation of new systems
Ensure adherence to established protocols and procedures for security and uptime
Provide support during scheduled maintenance windows and outages
Generate reports on performance and incidents for management review
Stay update to date on industry best practices and emerging technologies