NOC Engineer II

IGT, a Nevada Corporation

8d • $35

About The Position

At IGT, we power the games the world loves to play. Behind every spin, every win, and every seamless gaming experience is a team of technical experts keeping our systems running 24/7. We’re looking for a NOC Engineer II to help keep the action going.
If you thrive in fast-paced environments, love solving technical puzzles, and enjoy being the go-to problem solver when systems need attention - this role is for you.

The NOC Engineer II operates company's internal data communications systems.

Requirements

• Bachelor’s degree in Information Technology or a related field, or an equivalent combination of education and relevant work experience.
• Ability to obtain and maintain required gaming license(s).
• 2+ years of experience in a Network Operations Center (NOC) or technical support environment.
• Hands-on experience troubleshooting routers and switches.
• Experience working with ISP vendors and coordinating issue resolution.
• Proficient in Windows operating systems and standard Windows applications.
• Intermediate networking knowledge, including switches and routers.
• Intermediate understanding of server hardware, peripherals, and system management tools.
• Working knowledge of network, systems, and IT infrastructure management platforms.
• Experience using system monitoring tools.
• Familiarity with CRM platforms.

Responsibilities

• Uses monitoring tools and applications to ensure operational efficiency for all customer environments.
• Supports/troubleshoots customer network issues from beginning to end.
• Coordinates support with ISP vendors to address repairs and outages.
• Assists customers with timely resolution of complex issues, providing technical support and problem determination
• Intermediate knowledge of server hardware, peripherals, and management systems.
• Intermediate knowledge of networking devices, including switches and routers.

Benefits

• Commission opportunities for eligible sales roles
• Discretionary bonus potential for non-sales positions
• Comprehensive benefits, including medical, dental, vision, life, accident, and disability insurance
• A 401(k) Savings Plan with company contributions to help you plan for the future
• Tuition reimbursement to support continued learning and growth
• Paid time off to rest, recharge, and reset
• Wellness programs that support your overall well-being
• Identity theft protection for added peace of mind

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level