NOC Support Engineer II

Kymeta • Woodinville, WA

10h • $29 - $46

About The Position

Kymeta revolutionizes satellite communications through Intelligent Communications Platforms (ICPs). Our electronically steered flat panel antennas enable seamless communications on-the-move. Kymeta solutions serve government, military, maritime, transport, and public safety clients worldwide, providing uninterrupted connectivity and spatial intelligence anywhere, anytime. With over 150 patents, Kymeta is shaping the future of global communications. For more information, visit kymetacorp.com What We Need Kymeta is looking for a Support Engineer for a new opportunity in our Network Operations Center . As a Network Operations Center (NOC) Support Engineer, you will be responsible for monitoring and maintaining Kymeta Broadband satellite and cellular global network and providing customer care service. Including Tier 1 and Tier 2 technical hardware and network support.

Requirements

• Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously.
• Ability to remotely support devices including, but not limited to, satellite modems, routers, switches, access points, laptops, PC’s and servers with various operating systems (Windows, Linux, etc.)
• Strong attention to detail
• Ability and willingness to learn new technologies quickly
• Personal responsibility and reliability
• Ability to work independently with little supervision
• Adaptable to a fast-growing work environment
• Bachelor's degree, Technical School or 5+ years NOC job experience or equivalent

Nice To Haves

• Prior experience in Satellite (using iDirect or Newtec technologies) or Cellular industry is a preferred
• This role requires the ability to obtain and maintain a U.S. Secret Clearance.

Responsibilities

• Provide Tier 1-3 support for all Kymeta products and services
• Manage trouble ticket queues, including escalations to internal departments or external providers, ensuring timely follow up and resolution
• Document all work performed in ticketing system (Salesforce and Jira)
• Be knowledgeable and capable of restoring communications during primary path outages
• Coordinate and record new service activation including but not limited to operational parameters, testing, documentation and implementation
• Assist with earth station equipment and configurations
• Create, improve and peer review Knowledge Base articles, diagrams, processes, and training materials to document networks and products
• Manage SLAs and provide reporting to NOC leadership around published SLAs
• Configure and maintain monitoring tools
• Assist management in continuous process improvement by suggesting ways to improve processes
• Provide support during standard and non-standard workdays or hours to support 24/7-365 coverage. May be to cover shifts in the early morning, late night or weekends .
• Ability to provide coverage in a 24/7 On-Call rotation
• Must be able to work Monday - Friday 10:30 am- 07:00 pm EST / 7:30 AM – 4:00 PM PST

Benefits

• Medical Plans: A choice between two competitive options
• Flexible Spending & Health Savings Accounts
• Vision & Dental
• Life/AD&D
• Employee Assistance Program
• 401k
• Paid Time Off
• Exempt employees: Flexible PTO and 12 paid holidays per year
• Nonexempt employees: 15 vacation days, 7 sick days and 12 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level