NOC Technician I

Bluepeak • Sioux Falls, SD

15h

About The Position

The NOC Technician I monitors the
Bluepeak Provider Network and Services for outages and impairments in a 24 x 7
environment.  They coordinate maintenance and repair activities with
engineering, operations and vendor personnel to ensure high services
availability and quality. They use fault, performance monitoring and
configuration management tools along with ticketing system, and event logs to
detect and document troubles from initial detection to resolution. . The NOC’s
role is to Command, Control and Communicate with resources to help resolve
customer impacting issues. If this sounds exciting, please read on.

Be part of our innovation- building and delivering a fiber-rich internet
connection to people's doorsteps.

Requirements

• Highschool or GED required.
• Associate’s degree or equivalent from two-year college or technical school; at least 6 months in a NOC environment preferred; or equivalent combination of education and experience.
• Basic understanding of TCP/IP and other Internet protocols as well as experience with tools such as Ping, Trace Route, NS Lookup. Exposure to SolarWinds or other network monitoring platforms is preferred.
• Candidates must possess the ability to multitask, problem solve, think clearly and respond in a fast-paced or fluid environment.
• Must be reliable and dependable, self-motivated and willing to learn and contribute to building a successful NOC team.
• Data, Telephone or Video Network troubleshooting, repair and maintenance experience in an enterprise telecommunications environment or equivalent would be beneficial.
• Advanced customer service and time management skills.
• Excellent verbal and written skills.
• Great organizational and interpersonal skills.
• Ability to maintain professionalism in challenging and/or changing situations.
• Ability to acquire on the job knowledge of RF and Optical technologies.
• The NOC is a 24/7/365 operation.  Employees must be willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends.
• Must be Customer focused and dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers.
• MS Office, internet software, e-mail communication
• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to talk and hear.
• Frequently required to sit, stand, bend, reach, push, pull and walk.
• Required to use hands, handle objects and paperwork.
• Required to use close vision and be able to focus.
• Required to refrain from personal use of technology during working hours.
• Required to lift up to 5lbs at a given time.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends, and holidays.

Nice To Haves

• Previous knowledge of RF signals and HFC networks is a plus.

Responsibilities

• Responsible for timely repair coordination, event notifications, and escalations, related to network outages, impairments or maintenance activities.
• Work with multiple departments within the organization to effectively communicate and coordinate information during outage events.
• Using the Network Monitoring and troubleshooting tools, the NOC Technician is expected to identify, isolate, and coordinate the resolution of events that may occur in all components of the network, clearly documenting each event and actions taken in the trouble ticketing system.
• Monitor the Network Elements and Systems that make up the BP HFC Plant, Core Network, Network Services and supporting infrastructure.
• Clear outages after service has been restored and tested. Alert personnel via established processes and procedures
• Provide thorough follow up via ongoing notification updates
• Effectively communicate with field partners, customers and peers
• Follow established maintenance processes
• Provide after hours support commercial customers if needed
• All other duties as assigned

Benefits

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development With an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED