NOC Engineer I

Segra•Charlotte, NC

20h•Hybrid

About The Position

The NOC Engineer I will perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services. As a NOC Engineer I, you will serve as the first line of defense for monitoring and management of all Segra provided network services. The NOC Engineer I is responsible for triaging customer, and network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Engineer I must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point for other organizations.

Requirements

High School Diploma or equivalent required. Associate degree or Bachelor Degree preferred but not required.
Minimum of 2 years of experience in networking, such as support, engineering, or similar.
Minimum of 2-3 years of experience working in a networking or Telecommunications environment.
Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers.
Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
An analytical mindset that appreciates solving problems.
Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
Must be able to demonstrate proficiency with the technologies listed below: Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet Network infrastructure, DNS, IP Subnetting Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP) Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)

Nice To Haves

Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)

Responsibilities

Perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks.
Provide in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services.
Serve as the first line of defense for monitoring and management of all Segra provided network services.
Triage customer, and network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers.
Prioritize remediation of issues in a 24 x 7 network operations center.
Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks.
Serve as an escalation point for other organizations.