NOC Technician I

TEKsystems•Cary, NC

1d•$19 - $19•Hybrid

About The Position

We are seeking a NOC Technician I to assist the Network Operations team. The Network Operations team monitors and maintains all of the division assets supporting the frontline representation in the field and strategic programs. Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution. As a NOC Technician I you will drive success with external customers through a sense of urgency prioritization and independent judgement in gathering and organizing relevant information.

Requirements

Experience working in a centralized repair hub
Experience with troubleshooting network and systems such as connectivity problems, hardware/software malfunctions, or performance degradation
Experience in a testing environment such as simulating network conditions, running diagnostic scripts or validating patches
1-3 years customer service experience ideally working in a heavy call center environment and taking inbound calls at a fast pace.

Responsibilities

Open trouble tickets and perform initial triage provide break/fix action to resolve network issues.
Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system.
Respond to customer inquiries and problems respond to network activities including support of service level agreements.
Perform duties in accordance with documented methods of procedures and technical job aides.
Initiate communications between internal groups vendors customers and third-party carriers and partners.
Provide feedback for the use of NOC management applications tools processes and procedures.
Open Notice to Airmen tickets NOTAMS via the E-NOTAM websites for outages that impact lighted towers.
Escalate outage events and/or impairments that are not resolved within prescribed timeframe.