Network Operations Center (NOC) Technician I Remote

TEKsystems•Phoenix, AZ

3d•$23 - $26•Remote

About The Position

TEKsystems is hiring a NOC Technician I to support a 24/7, mission-critical network environment. In this role, you’ll monitor, troubleshoot, and help maintain the availability and performance of wireless and core transport networks. This is a great opportunity for someone early in their telecom or networking career who wants hands-on experience in a high-impact operations setting. You’ll work closely with engineering, network control, and field teams to identify issues, restore service, and ensure the network meets industry standards and performance goals.

Requirements

Entry-level to early-career experience in a telecommunications or network operations environment
Ability to work evenings, weekends, and holidays as part of a rotating schedule
Strong problem-solving skills and attention to detail
Comfortable working in a fast-paced, 24/7 operations environment
Clear verbal and written communication skills
Proficiency with basic computer tools (Outlook, Teams, Word, Excel)
High School diploma or equivalent (required)
2+ years of relevant telecom experience

Nice To Haves

Wireless technologies (LTE, 5G, UMTS/HSPA, GSM, CDMA/EVDO)
RF fundamentals and cellular theory
Transmission facilities (T1 and Ethernet circuit testing and troubleshooting)
Network monitoring tools and operating systems (Windows, UNIX, DOS)
Familiarity with ITIL concepts such as Incident and Change Management
Associate degree in Telecommunications, Computer Science, or related field (preferred or equivalent experience)

Responsibilities

Monitor critical network elements to ensure continuous service availability
Identify, validate, and respond to network alarms, incidents, and outages
Perform proactive network health checks and surveillance
Troubleshoot and isolate issues impacting Wireless RAN and core transport networks
Collaborate with engineering teams and field technicians to resolve incidents
Follow documented procedures to minimize service interruptions
Compile and submit network status reports and notifications
Escalate incidents appropriately and support disaster recovery actions as needed
Interact professionally with internal teams, vendors, and customers