Network Operations Center (NOC) Coordinator

Metronet • Evansville, NV

12d • $26 - $30

About The Position

As a Network Operations Center (NOC) Coordinator, you will be responsible for
auditing NOC cases to ensure accurate coding and reporting, producing KPI
summaries and executive reports, and investigating major service-impacting
events. The role supports training, documentation, and SharePoint management,
collaborates on policy updates, and provides after-hours or on-call support as
needed.

Requirements

• Bachelor’s degree in a relevant field is preferred
• 1-3 years working in the telecommunications industry is preferred
• Must be legally authorized to work in the U.S.
• Attention to detail, problem solving skills, and ability to prioritize work.
• Must enjoy a dynamic a continually changing work environment and willingness to adapt to changes in priority and focus.
• Provide constructive, substantial, and respectful feedback as needed.
• Ability to review the details in a fair & impartial manner while also understanding the big picture objectives.
• Ability to get work completed with minimal oversight.
• Task driven, consistent, and through.
• Working knowledge in MS Office (especially PowerPoint)
• Outstanding oral and written communication skills
• Excellent organizational and time-management abilities
• Willingness to work as a team and independently.

Nice To Haves

• Bachelor’s degree in a relevant field is preferred
• 1-3 years working in the telecommunications industry is preferred

Responsibilities

• Preparing department executive report summaries, slides, and presentations for meetings
• Review trouble / work tickets from the previous week. Make corrections based upon established criteria for proper coding for complete and accurate reports.
• Recommends coding modification to improve reporting from time to time.
• Prepare training material (presentations, worksheets etc.)
• Develop and maintain a filing system for department documents, reports, and reference materials in SharePoint
• Assist with scheduling and tracking training activities and records
• Process requestions and invoices through Oracle financial system
• Contribute toward departmental and company goals and objectives.
• Other duties as assigned.

Benefits

• competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting
• discounted services within our coverage areas
• thrive in a locally owned, friendly, and fun atmosphere

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees