Network Operations Center (NOC) Coordinator

Metronet•Evansville, IN

23h•$26 - $30•Hybrid

About The Position

As a Network Operations Center (NOC) Coordinator, you will be responsible for auditing NOC cases to ensure accurate coding and reporting, producing KPI summaries and executive reports, and investigating major service-impacting events. The role supports training, documentation, and SharePoint management, collaborates on policy updates, and provides after-hours or on-call support as needed.

Requirements

Bachelor’s degree in a relevant field is preferred
1-3 years working in the telecommunications industry is preferred
Working knowledge in MS Office (especially Word, Excel, & PowerPoint)
Experience with pivot tables and MS SharePoint a plus
Willingness to work as a team and independently.
Must be legally authorized to work in the U.S.
Attention to detail, problem solving skills, and ability to prioritize work
Must enjoy a continually changing work environment and have willingness to adapt to changes in priority and focus
Provide constructive, substantial, and respectful feedback as needed
Ability to review the details in a fair & impartial manner while also understanding the big picture objectives
Ability to get work completed with minimal oversight
Task driven, consistent, and through
Clear written and verbal communication; ability to tailor for executives and technical teams
Leadership and facilitation across cross-functional teams; ability to influence without authority
Analytical, structured problem solving; strong critical thinking skillset required
Ability to manage multiple complex projects simultaneously in a fast-paced environment
Outstanding oral and written communication skills
Excellent organizational and time-management abilities
May require after-hours and occasional weekend work

Responsibilities

Audit prior-week trouble and work cases, correcting coding as needed to ensure complete and accurate reporting
Analyze audited case data to produce executive-level KPI summaries, slides, and presentations monthly, quarterly, and on demand
Manage and maintain the master list of FOPS and Network Region definitions, updating at least monthly
Investigate and report on the most significant service-impacting events each month
Manage the NOC SharePoint site, including functionality updates and maintenance of departmental documents, reports, and reference materials
Maintain accurate administrative records, historical KPI data, and documentation to support long-term data analysis
Review, analyze, and update NOC policies, procedures, and job aids in collaboration with Subject Matter Experts
Develop and support training programs by creating instructional materials and coordinating the scheduling, tracking, and documentation of training activities
Support departmental and company goals and initiatives
Perform other duties as assigned
Provide after-hours or on-call support as required
Other duties as assigned