NOC Technician I - Columbia, SC

Segra•Columbia, SC

1d•Hybrid

About The Position

The NOC Technician I will perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services. As a NOC Tech I, you will serve as the first line of defense for monitoring and management of all Segra provided network services. The NOC Tech I is responsible for triaging customers, network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Tech must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point for other organizations. Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. They are known for their future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Their network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, their network powers technology solutions such as hosted voice, security, and cloud. Segra has engineered their entire company operations to put their customers at the very center of everything they do. They invest in the communities they serve by hiring locally and continually upgrading their network infrastructure.

Requirements

Minimum of 1 year of professional experience in networking support, administration, engineering, or similar
High School Diploma or equivalent

Nice To Haves

Associate degree or bachelor’s degree
Vendor certifications (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers
Self-awareness and willingness to escalate issues and follow up to ensure incident resolution
An analytical mindset that appreciates solving problems
Good computer and written/verbal communications skills
Ability to take on new, demanding challenges
Ability to assume new levels of responsibility and deal effectively with other people
Base knowledge of Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
Base knowledge of Network infrastructure, DNS, IP Subnetting
Base knowledge of Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP)
Base knowledge of Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)

Responsibilities

Perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks
Provide in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services
Serve as the first line of defense for monitoring and management of all Segra provided network services
Triage customers, network alarming, and initiated trouble tickets
Provide timely and relevant updates to our customers
Prioritize remediation of issues in a 24 x 7 network operations center
Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks
Serve as an escalation point for other organizations