NOC Tech I

Uniti•Mobile, AL

1d•Onsite

About The Position

We are looking for a proactive and detail-oriented Level I Network Operations Technician to join our Network Operations Center (NOC) team. In this role, you will be the first line of defense in maintaining network integrity and ensuring seamless service for our customers. Your primary responsibilities will include monitoring network performance, troubleshooting basic network issues, and providing excellent customer service. This position is based on-site at our Network Operations Center in Mobile, AL.

Requirements

High school diploma or equivalent
Exceptional verbal and written communication skills, with a friendly and professional telephone manner
Proficiency with typing and word processing, ensuring accurate and efficient data entry
Skills with utilizing Microsoft Office applications such as: Outlook, Teams, Word, Excel, etc.
Ability to actively listen, accurately document information, and manage call details.
Strong attention to detail and problem-solving abilities
Excellent customer service skills

Nice To Haves

CCNA, CompTIA Network+, and CCENT certifications are preferred
Ability to perform multiple tasks in a fast-paced and stressful environment while maintaining a positive and pleasant manner with others
Experience with handling a large volume of work in a fast-paced environment
Flexibility to work in shifts, including nights, weekends, and holidays, to support 24/7 network operations
Ability to work in a team-oriented environment and collaborate with various departments

Responsibilities

Create, update, and manage trouble tickets to ensure timely resolution of network issues
Coordinate with field technicians and escalate issues as needed to ensure prompt resolution of network problems
Perform initial diagnostics and troubleshooting for Ethernet, internet, and SONET/TDM circuits, including identifying and resolving basic connectivity issues
Provide clear and effective communication with customers to keep them informed about the status and resolution of their network issues
Maintain accurate and detailed records of network incidents, troubleshooting steps, and resolutions
Continuously monitor network performance using NOC tools to detect and respond to network events and alarms