NOC Operations Specialist (Fleet Operations)

Knightscope•Sunnyvale, CA

2d•$60,000 - $70,000•Onsite

About The Position

Knightscope is building an Autonomous Security Force to make America the safest country in the world. Our systems combine autonomous vehicles, artificial intelligence, advanced sensing, and real-world deployment at scale. The Role The NOC Operations Specialist is responsible for real-time monitoring, triage, and coordination of Knightscope’s autonomous security robot fleet. This role serves as the first line of operational response for incidents impacting robot availability, customer experience, and service continuity. The position requires strong technical aptitude, calm decision-making under pressure, and clear communication across engineering, field service, and customer-facing teams.

Requirements

Experience in a NOC, SOC, IT Operations, or similar real-time operations environment
Strong troubleshooting skills across Linux systems, networking, and distributed systems
Ability to remain calm and effective during high-pressure or customer-impacting incidents
Clear written and verbal communication skills
High level of ownership, reliability, and attention to detail

Nice To Haves

Experience supporting hardware-integrated or robotics systems
Familiarity with monitoring tools, alerting systems, and incident management platforms (e.g., PagerDuty)
Experience working with cross-functional engineering and field service teams
Exposure to scripting, automation, or operational tooling

Responsibilities

Monitor fleet health dashboards, alerts, and telemetry in real time
Identify, triage, and respond to robot outages, degradations, and anomalies
Initiate and manage incident response workflows, including escalation when required
Coordinate emergency actions such as robot resets, configuration changes, or hot swaps
Serve as the primary operational point of contact during active incidents
Coordinate with Field Service, Engineering, and Deployment teams to resolve issues
Track incident progress and ensure proper handoff between teams and shifts
Provide timely and accurate updates to internal stakeholders
Support customer-facing teams by supplying incident context, status, and resolution details
Ensure incidents are handled in a way that preserves customer confidence and brand reputation
Document incidents, actions taken, and outcomes in internal systems
Contribute to runbooks, SOPs, and operational playbooks
Identify recurring issues and trends and escalate for root cause analysis
Participate in shift-based coverage, including nights, weekends, or on-call rotations as required
Ensure clean handoffs between shifts with clear documentation and status updates