NOC Engineer

Builders FirstSource • Denver, CO

1d

About The Position

The Network Operations Center (NOC) Weekend Dayshift Member is responsible for providing continuous monitoring, troubleshooting, and incident response for enterprise network, system, and application environments. This role ensures service availability, supports incident resolution, and maintains operational continuity by identifying issues early, escalating appropriately, and documenting all activity to support weekday operations.

Requirements

• Bachelor's degree from an accredited college/university.
• 0-2 years relevant work experience.
• Or an equivalent combination of education and experience.
• Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
• Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.
• Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
• Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
• Agile Best Practices: Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.
• Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.
• Clear, professional written and verbal communication
• Ability to relay incident status to on-call teams and stakeholders
• Effective shift handoff and status reporting

Responsibilities

• Monitor network, server, and application environments using NOC monitoring tools.
• Acknowledge, triage, and document alerts and incidents according to SOPs and SLAs.
• Perform basic, first-level troubleshooting using runbooks and predefined procedures.
• Create, update, and maintain incident tickets with accurate and detailed information.
• Escalate incidents to on-call or Tier 2/3 teams based on severity and escalation guidelines.
• Monitor scheduled weekend changes and maintenance; report any abnormalities.
• Provide clear shift summaries and handoff notes for unresolved issues or ongoing incidents.
• Follow security, operational, and compliance standards at all times.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees