NOC Engineer (Weekend Dayshift)

Builders FirstSource • Denver, CO

4h • Onsite

About The Position

We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels. The Network Operations Center (NOC) Weekend Dayshift Member is responsible for providing continuous monitoring, troubleshooting, and incident response for enterprise network, system, and application environments. This role ensures service availability, supports incident resolution, and maintains operational continuity by identifying issues early, escalating appropriately, and documenting all activity to support weekday operations.

Requirements

• Bachelor's degree from an accredited college/university.
• 0-2 years relevant work experience.
• Or an equivalent combination of education and experience.
• Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.
• Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
• Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
• Understands how agility is leveraged in IT ways of working. Adopts agile best practices as appropriate throughout the assigned work lifecycle. Responds to feedback quickly based on comments of internal and external customers and needs of the market.
• Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.
• Clear, professional written and verbal communication
• Ability to relay incident status to on-call teams and stakeholders
• Effective shift handoff and status reporting
• Demonstrates depth of understanding for the P&L and financial analysis
• Teaches business and financial acumen to others.
• Understands KPIs and how BFS makes money.
• Knows the different business segments and how they relate to one another.
• Understands customer sales and engagement.
• Demonstrates functional and/or technical expertise.
• Understands complex issues and demonstrates problem solving skills.
• Understands how to maximize business results regardless of industry cycle.
• Holds self and others accountable.
• Communicates and sets clear goals with plans to deliver.
• Manages competing priorities effectively.
• Demonstrates appropriate urgency.
• Drives to exceed expectations in alignment with our BFS SPICE values.
• Embraces and follows best practices.
• Demonstrates self-starter, can-do attitude.
• Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.
• Demonstrates willingness and courage to make tough decisions in a timely manner.
• Balances short-and-long term priorities
• Demonstrates proactive versus reactive thinking.
• Asks questions to identify root cause and analyze situations more accurately.
• Demonstrates humility by putting others first.
• Builds trust-based relationships.
• Leads by example with kindness and respect.
• Collaborates well across all areas of the business.
• Advocates for others
• Actively listens to understand the meaning and intent of what the other person is communicating.
• Demonstrates authenticity and encourages others to do the same.
• Demonstrates situational awareness – knows when and how to adjust leadership style in different situations.
• Demonstrates self-awareness – understands strengths and weaknesses.
• Demonstrates empathy – puts themselves in other’s shoes.
• Assumes positive intent.
• Drives alignment through clear communication of vision, goals, and expectations.
• Invests time on a regular basis in performance feedback and developmental conversations.
• Fosters a respectful and inclusive environment.
• Empowers, motivates, and inspires others.
• Coaches and mentor others for their development.
• Guides and persuades others to deliver positive outcomes.
• Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.
• Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.
• Thinks like an owner with an entrepreneurial spirit.
• Demonstrates and encourages intellectual curiosity.
• Continuous learner; seeks opportunities and knowledge for personal and professional growth.
• Sees possibilities over problems – actively seeks solutions.
• Encourages out-of-the box thinking to create new ways of doing things.
• Continuously seeks to improve and simplify pain points in the business.
• Anticipates, embraces, and leads change.
• Develops and executes breakthrough strategies.
• Does the right thing even under challenging circumstances?
• Communicates with honesty.
• Consistently treats others fairly and equitably.
• Demonstrates reliability and does what they say they will do.
• Conducts tough conversations and delivers difficult messages with kindness and respect.

Responsibilities

• Monitor network, server, and application environments using NOC monitoring tools.
• Acknowledge, triage, and document alerts and incidents according to SOPs and SLAs.
• Perform basic, first-level troubleshooting using runbooks and predefined procedures.
• Create, update, and maintain incident tickets with accurate and detailed information.
• Escalate incidents to on-call or Tier 2/3 teams based on severity and escalation guidelines.
• Monitor scheduled weekend changes and maintenance; report any abnormalities.
• Provide clear shift summaries and handoff notes for unresolved issues or ongoing incidents.
• Follow security, operational, and compliance standards at all times.

Benefits

• annual bonus
• competitive, affordable benefits designed to make life better for you and the people you love
• professional development
• training
• tools
• technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees