NOC Engineer

Cato Networks•Philadelphia, PA

12h•Remote

About The Position

Cato Networks is a pioneering company in cloud networking and security, known for converging enterprise networking and security into a centralized, global, cloud-delivered service. Led by Shlomo Kramer, the company created the SASE product category, which is projected to grow significantly. Cato Networks is seeking a NOC Engineer to join their team. In this critical remote role, based in the United States, the engineer will be responsible for monitoring, supporting, and providing advanced troubleshooting for a large, complex data network infrastructure using network monitoring and management tools. The role involves close collaboration with business areas, network engineering, and management, acting as a team representative on major incident bridges.

Requirements

5+ years of experience in network architecture, cloud architecture, and security architecture.
Deep knowledge of TCP/IP networking, routing, firewalls, proxy servers, and related technologies.
Strong ability to analyze system and application logs to identify root causes of issues.
Advanced troubleshooting and problem-solving skills with the ability to diagnose complex network and system incidents.
Experience working in a Cloud or SaaS technology environment.
Excellent written and verbal communication skills, with the ability to clearly document findings and communicate with cross-functional teams.
Ability to work effectively in a fast-paced, dynamic environment and manage multiple concurrent projects and incidents simultaneously.

Responsibilities

Own and manage the uptime, stability, and overall functionality of the company’s production systems. This includes troubleshooting and resolving system and network issues end-to-end.
Monitor and respond to NetOps alerts during working hours, and review/follow up on alerts triggered outside business hours as required.
Continuously track and analyze system performance to identify risks, bottlenecks, capacity constraints, and opportunities for optimization.
Proactively mitigate outages and system malfunctions to prevent customer impact. When necessary, prepare clear and prioritized escalations to the relevant Development teams.
Coordinate with third-party service providers (e.g., carriers, SMS providers, IX providers, and other vendors) to resolve network and system-related issues.
Provide advanced (higher-tier) technical support to internal Customer Support teams (T1–T3).
Design, implement, and maintain dashboards and alerting mechanisms to ensure system visibility and operational awareness.
Serve as a technical focal point for Customer Support and Field Engineering teams by understanding business use cases and translating them into operational requirements.
Contribute to building, improving, and expanding NetOps ownership, processes, documentation, and operational best practices.
The role is primarily driven by automated system alerts requiring investigation, troubleshooting, and escalation when necessary.
The role also involves handling customer-impacting issues escalated by the Customer Support organization.
In addition to reactive tasks, the position includes ongoing projects and operational initiatives to be managed during working hours.