NMS ServiceNow Designer

Leidos•Chantilly, VA

7d•Onsite

About The Position

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like an environment where you can thrive, keep reading! The Mission Leidos' Digital Modernization sector is seeking an NMS ServiceNow Software Designer to support a key program. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. Primary Tasks: Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements. Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives. Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs. Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server. Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required. Monitor application performance and availability; build dashboards/alerts and proactively remediate issues. Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements. Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts. Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions. Conduct system performance analysis and tuning to optimize configurations and throughput. Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule. Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate. Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements.

Requirements

A current and active TS SCI with specific poly
Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years
Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
The candidate must be highly motivated
Able to work independently with both local and geographically diverse team members
Using effective time management skills to meet deliverable timelines
Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training
The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle
Experience with at least one of (Agile, Scrum, SDLC)
Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively
Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions
Strong communication skills for working effectively with clients and team members
Strong organizational skills, including attention to detail, multitasking and critical thinking skills
Skilled in working within a team environment within a professional office setting
Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities
Strong written and verbal communication skills
Working knowledge of Service Now or other ITSM platforms
Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook

Nice To Haves

Certification: ServiceNow Certified System Administrator
Cross platform and integration experience
Windows, Linux, Android, Juniper, and Cisco
Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell
Experience with databases including MariaDB

Responsibilities

Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows
Collaborate with database developers on MariaDB connectivity, schema, and performance requirements
Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features
Participate in stand-ups, sprint planning, reviews, and retrospectives
Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges
Provide estimates and technical inputs
Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server
Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required
Monitor application performance and availability
Build dashboards/alerts and proactively remediate issues
Implement security hardening and compliance controls
Support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements
Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell
Assist in creating test, validation, and verification scripts
Troubleshoot and resolve complex system and service issues
Perform and document Root Cause Analysis (RCA) and implement corrective actions
Conduct system performance analysis and tuning to optimize configurations and throughput
Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule
Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate
Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements