Night Audit (53771)

PROVIDENCE HOSPITALITY GROUP•New York, NY

5d•$23 - $24•Onsite

About The Position

The Night Auditor is responsible for nightly balancing hotel charges and expenses for the hotel operation, as well as showing sensitivity and respond to all guests needs safely and promptly to ensure complete satisfaction.

Requirements

Commitment to excellence and high standards
Basic typing skills with computer data entry experience
Basic reading, spelling, and math skills
Ability to converse clearly and comfortably with many different types of people
Ability to deal courteously and efficiently with customers and other personnel
Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area
Excellent customer service skills
Ability to understand and follow written and verbal instructions
Professional appearance and demeanor
High school diploma or general education degree (GED) or related experience and/or training, or equivalent combination of education and experience
Requires a minimum of one year of hotel audit experience

Nice To Haves

Bilingual skills a plus

Responsibilities

Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer
Provides superior service to our customers (internal and external) at all times and follow the company’s etiquette guidelines as mandated in the employee handbook
Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations
Completes and transmits daily management/accounting reports and support documentation; transmittal of credit card batches
Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions
Runs various computer reports at the beginning and end of each shift
Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift
Answers a variety of questions from guests, and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members
Maintains knowledge of daily activities in and around the hotel/ resort area
Handles emergencies that arise when on duty alone, notifying appropriate personnel
Assists in general maintenance and inventory of Front Office equipment and supplies
Performs other related duties as assigned by management