Night Audit

Makeready LLC•Charleston, SC

About The Position

Traveled, compelling, authentic. Emeline offers innovative dining, cozy gathering places, curated retail, classic event space and gracious guest rooms - marked by layers of experience, thoughtful surprises and an unmistakable sense of place. Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead. Daily duties include: providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices.

Requirements

Prior experience highly preferred
Attention to detail
Ability to handle multiple requests simultaneously

Responsibilities

Balancing the accounts from day shift
Managing front desk activity and handling guest check-ins and check-outs
Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
Balance and audit accounts for accuracy
Identify and resolve discrepancies
Handle requests and complaints and directing them to other team members or departments accordingly
Answer all internal and external calls and inquiries