Night Audit

Courtyard by Marriott Austin Downtown/Convention Center•Austin, TX

About The Position

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service. A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk-related functions. Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds. Consistently follow all credit, cash-handling, and accounting procedures. Run various audits and reports, and record all revenues and statistics accurately. Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures. Ensure security and confidentiality of all guest and hotel information. Effectively respond to and resolve guest concerns or complaints. Perform other duties as assigned.

Requirements

Strong communication skills.
A passion for customer service.
The ability to be flexible and adapt to any situation.
A desire to work as part of the front desk team.
An outgoing personality with a positive attitude.
Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, nights, weekends, and holidays as necessary.

Nice To Haves

Previous hospitality experience is helpful but not required.

Responsibilities

Assist guests efficiently, courteously, and professionally in all front desk-related functions.
Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
Consistently follow all credit, cash-handling, and accounting procedures.
Run various audits and reports, and record all revenues and statistics accurately.
Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures.
Ensure security and confidentiality of all guest and hotel information.
Effectively respond to and resolve guest concerns or complaints.
Perform other duties as assigned.