Night Audit

Woodmark Hotel•Kirkland, WA

10d•$26•Onsite

About The Position

The Night Auditor is responsible for the successful management of the nightly operations of the Front Desk. They assist with coordinating cashier and accounting functions to provide the accounting department with accurate day end information. The Night Auditor is also responsible for the front desk duties, including check-in, check-out and any other guest issues that arise during the night shift The Night Auditor shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Woodmark Hotel & Still Spa Culture as well as promoting our hotel values of Honesty, Enthusiasm, Integrity, Accountability and Passion for Service.

Requirements

Must be a United States citizen or possess a valid work permit
Possess a valid WA driver’s license and have a clean driving record
Must have excellent phone etiquette
Must possesses excellent verbal and written communication skills
Must be able to read, write and speak English
Must have strong computer skills and working knowledge of Microsoft Office programs
Must be detailed-orientated and able to work well under pressure in a fast-paced environment
Must be able to accurately follow verbal and written instructions
Must be professional in appearance and demeanor
Must have a passion for creating an exceptional experience for all guests
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
High school diploma or equivalent required

Nice To Haves

Hospitality specialty degree of prior hospitality experience preferred
At least one year customer service experience preferred

Responsibilities

Registers guests into computer system verifying registration, address and credit information
Accepts payment for guests’ accountants both at the time of registration and check out
Reviews room revenue reports for accuracy and completeness
Maintains accurate records of room availability
Sends credit card charges and balancing charges to Accounting on a nightly basis
Responsible for balancing daily reports for the hotel
Responsible for key control
Answers incoming guests calls and transfers appropriately
Provides general Hotel information for guests
Accepts incoming guest correspondence and transmits appropriately
Resolves guest problems and is empowered to act in absence of manager
Follows proper check-in / check-out procedures
Completes appropriate front office reports
Provides Valet services as required; arranges bell services for guests; performs Concierge duties as necessary
Maintains records for all VIPs, special requests, etc.
Upsells other hotel services and amenities to guests
Follows established Woodmark Lost and Found Procedures
Complies with the Woodmark Hotels PCI Policy
Communicates all pertinent information to the Front Office team
Follows set procedures on posting, charges, cashing checks, safe deposits and refunds
Assists guests making or cancelling a reservation
Maintains constant awareness of safety issues and reports all safety incidents to on-duty supervisor
Attends appropriate department, division and hotel meetings
Maintains an up to date working knowledge of all resort amenities as well as any special events
Reports to work on time and according to posted schedule, maintains accurate time records
Maintains a professional appearance. Follows all Woodmark Hotel dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Performs other related duties as assigned

Benefits

Easy access to work - centrally located in Kirkland, Washington.
Free on-property parking for all Team Members.
Daily Meal Credit - $6.00/day automatically added to your paycheck for each shift worked on-site for 5+ hours for all Team Members.
Public Transportation Reimbursement - $40.00/month reimbursement for use of public transportation if eligible.
Team Member appreciation events and recognition celebrations.
Coffee & Tea – Team Members enjoy daily complimentary drip coffee & tea.
Restaurant discounts – Team Members enjoy a 30% discount at The Woodmark Hotel & Still Spa’s restaurant, Carillon Kitchen.
Spa discounts – Team members enjoy a 30% discount at The Woodmark Hotel & Still Spa on all spa services and retail products at Still Spa.
Holiday Bonus Pay
Hotel Room night discounts for Team Members and their Friends & Family.
Carillon Point property discounts at restaurants and businesses.
LifeMart discount program through ADP.
401(k) Plan after 1-year of employment.
Team Member Assistance Program – Free & confidential counseling program