Night Audit

Trailborn Hotel Management LLC•Highlands, NC

12h•$20

About The Position

As a Night Auditor you are responsible for running all end of day financial reports, oversee security of the property, and ensure guest satisfaction and requests are met as the sole front office teammate during the overnight period..

Requirements

Communicate clearly, whether in writing (e.g., giving written instructions) or verbally
Ability to communicate in English, verbal and written
Ability to work flexible hours, including weekends and holidays
A great smile, attitude and desire to work with an energetic team!

Nice To Haves

Experience in a hotel or resort setting.

Responsibilities

Greet, register, and assign rooms to guests of the hotel
Make and confirm guest reservations
Verify guests' credit and establish how they will pay for the accommodation upon check-in
Keep record of room availability and guests' accounts using property management system
Perform simple bookkeeping activities, such as balancing receipts and revenue for the day, and perform income audit on all revenues posted
Review accounts and charges with guests during the checkout process
Contact overnight housekeeping or maintenance staff when guests report problems
Respond to inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
Record guest comments or complaints, referring customers to managers as necessary
Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller
Perform other duties as assigned