Night Desk Clerk | Hotel McCall

Columbia Hospitality•McCall, ID

1d•Onsite

About The Position

This position involves the oversight of the day-to-day night operation of the property, including front desk operations, and financial reconciliation and reporting. The role requires adherence to all procedures to ensure that front office activities and services meet or exceed established standards and goals. The Night Auditor is responsible for ensuring the confidentiality of all guest information and pertinent hotel data, and for assisting guests, team members, and vendors during their shift. Key responsibilities include maintaining a safe and secure environment for guests and team members, reporting security concerns and problematic situations immediately to the General Manager or appropriate party, and responding to and resolving guest issues and concerns. The role also involves evaluating patterns or trends in guest concerns to plan and implement corrective actions, and providing regular and ongoing communication with all departments to keep staff informed of updates, changes, and problematic situations. Additionally, the Night Auditor ensures the front office, reception area, lobby, and storage areas are clean and organized, and that all equipment is properly maintained, functioning, and used only as intended. Routine property walks are completed to monitor guest safety and security.

Requirements

Minimum 1 year hospitality experience.
Strong written and verbal communication skills.
Strong problem solving and conflict resolution skills.
Ability to understand and apply labor and industry-specific laws and regulations.
Ability to park and retrieve guest vehicles.
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Must possess basic negotiation skills.
Strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
Weekend/Holiday availability.

Nice To Haves

2 year hotel/clerk experience.
Previous experience in cash handling and computerized Point of Sale system.
Bi-lingual skills (English/Spanish).

Responsibilities

Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members.
Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and works to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security.

Benefits

Hourly wage $19-$20 DOE
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)