Night Auditor Front Desk - Grand Canyon Hotel & Suites

Xanterra Travel Collection•Tusayan, AZ

5d•$20•Onsite

About The Position

The Night Auditor at The Grand Hotel handles night audit duties and manages all front desk and customer service tasks, such as check-ins, departures, answering calls, assisting guests, performing light cleaning in public areas, and responding to emergencies.

Requirements

Prior night audit or front desk experience preferred.
Knowledge of PMS system (Opera), Microsoft Office Suites
Previous cash handling and credit card processing experience.
Physical Requirements include:
Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.
Frequently walk and lift or carry up to 10 lbs.
Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
Will be required to stand long periods of time and to occasionally walk up flights of stairs.

Responsibilities

Fully understand and support Xanterra Mission Statement and Core Values.
Perform basic steps in preparation to balancing the front desk activity. This includes using the night audit checklist, reviewing e-mail messages pertaining to audit, print contingency reports, review all cashier closing reports, run all night audit reports needed to balance all restaurant, bar, telephone, & Lost Interface charges.
Balance all room charges for the day to ensure accuracy; post charges and adjustments if needed.
Run shift audit update to verify that corrections were done and that all numbers are in balance.
Run the Night Audit process – system posting of room and tax to all in-house folios.
Emails all pertinent information to the appropriate personnel should inaccuracies occur.
Label and prepare night audit envelopes for submitting to accounting.
Perform front desk clerk duties as needed during the shift, to include late arrival check-ins, early morning check-outs, handling guest requests, keeping front and back office clean including floors, counters, microwave and general organization of supplies and work spaces etc.
Keep restrooms, lobby, laundry room, and common area clean for overnight guests.
Works productively and independently.
Trains, mentor and monitor new night audit employees.
Reacts appropriately in emergency situations.
Other duties as assigned.