Front Desk Lead - Grand Canyon Hotel & Suites

Xanterra Travel Collection•Tusayan, AZ

2d•$20

About The Position

Live. Work. Explore. as a part of our Lodging team at the Grand Canyon Hotel & Suites! Join the team at Grand Canyon Hotel & Suites, Xanterra’s newest property in Tusayan, Arizona—just one mile from the South Rim entrance of Grand Canyon National Park. As part of Xanterra’s legacy of hospitality at the Grand Canyon, this 197-room hotel is a unique opportunity to work in a world-famous destination while being part of a team that values service, sustainability, and unforgettable experiences. We’re hiring a Front Desk Lead Agent to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park! Job Summary: The Front Desk Lead addresses guest concerns, escalates issues as needed, helps train front desk staff, and performs Guest Service Agent and Night Audit duties when required. The Details: Position Type: Full-Time, Year-Round Pay: $19.50 per hour Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays) Why the Grand Canyon Hotel & Suites? As part of the Xanterra Travel Collection® portfolio, we are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. Life at the Grand Canyon Hotel & Suites: Low-cost employee housing A fast-paced, exciting work environment with upward mobility and growth opportunities Meet people of all ages from all over the country and world!

Requirements

Six months' experience in a high-volume Guest Service position (Hotel, Retail, Medical Office, Front Office, etc.).
Ability to train, mentor and monitor new employees.
Previous experience with Computers, Typing, and basic software (Microsoft Outlook, Word, Excel, etc.) Previous Opera experience preferred.
Previous high volume cash handling and credit card processing experience.
Ability to interact in a professional and courteous manner with a broad cross-section of guests.
Physical Requirements include: Constantly: Stand and work a nonstandard work week. Frequently: Walk and lift/carry up to 10 lbs. Occasionally: Sit, handle, reach outward & above shoulder, squat/kneel, bend, lift/carry up to 100 lbs, and push/pull up to 100 lbs.

Nice To Haves

Previous Opera experience preferred.

Responsibilities

Fully understand and support Xanterra Mission Statement and Core Values.
Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
Resolve all problems and complaints to guests’ satisfaction as quickly and efficiently as possible.
Assist assigned GSAs in resolving discrepancies and balancing; report outstanding discrepancies to Desk Manager or Assistant; approve adjustments and paid outs following established guidelines.
Assist Front Desk Management in the training and supervision of all front desk staff; constantly monitor GSAs performance and appearance. Use GSA Training Manual and turn in all appropriate training documentation to H.R.
Supervise and control rooms throughout shift to prevent double bookings, sleepers, and other room errors. Report out of order rooms to maintenance and Front Desk Manager.
All functions and responsibilities of a Guest Service Agent and Night Audit when needed.
Assist in the blocking, pre-registration and registration of all tours, VIPs and any other special attention guest.
Monitor the flow of information from shift to shift and day to day through the use of verbal communication, shift reports and desk notebook. Keep the Front Office Manager aware of all situations.
Follow-up in all areas of desk operation i.e. Maintenance, Housekeeping, Fire/Security, Sales questions and guest requests.
Responsible for the accurate & timely completion of all reports i.e. accident, etc.
Ensure departmental adherence to all prescribed Company, statutory/regulatory policies and procedures.
Other duties as assigned.