Night Audit Associate

Courtyard•Lincoln, NE

10d

About The Position

Join one of the premiere hospitality organizations in the world. Your main focus will be to help every guest have a memorable stay at our hotel. You can become part of our business family, enjoy competitive pay, an excellent benefits and travel discount package, and opportunities for growth and advancement. Summary of Duties and Responsibilities/ Essential Functions Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation . Responsible for greeting and serving all guests in a courteous and professional manner; ensure guests are satisfied with guest room/suite and general hotel cleanliness, and their stay; respond to guests’ needs and requests; ensure the safety and security of our guests, associates, and the hotel while providing a welcoming experience; organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations; secure payment; verify and adjust billing; Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest; accept and record wake-up call requests and deliver to appropriate department; process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change; maintain the cleanliness and neatness of the front desk area; ensure that all hotel standards and procedures are applied; other duties may vary upon supervisor’s request. This is an overnight shift that requires an individual that can think on their feet and solve problems as they often work with limited direct supervision.

Requirements

High school diploma or equivalent
Exceptional customer service skills
Excellent verbal and written communication skills
Basic computer skills
Availability to work a variable work schedule
Must be to work on time
Must present self in a professional manner regarding personal dress and grooming
Ability to sit or stand for extended periods of time
Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Responsibilities

greeting and serving all guests in a courteous and professional manner
ensure guests are satisfied with guest room/suite and general hotel cleanliness, and their stay
respond to guests’ needs and requests
ensure the safety and security of our guests, associates, and the hotel while providing a welcoming experience
organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations
secure payment
verify and adjust billing
Identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
accept and record wake-up call requests and deliver to appropriate department
process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
provide change
maintain the cleanliness and neatness of the front desk area
ensure that all hotel standards and procedures are applied