NG911 - TRANSITION MANAGER - OSP
About The Position
Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. The NG9-1-1 Originating Service Provider (OSP) Transition Manager Leads and coordinates the transition of legacy 9-1-1 telephone service providers to Next Generation 9-1-1 (NG9-1-1) systems and services. This role serves as the primary liaison between OSPs, ESInets, PSAPs, state and local agencies, vendors, and internal project teams to ensure seamless, compliant, and timely transitions with minimal service disruption.
Requirements
- Bachelor’s degree or equivalent experience in telecommunications, IT, public safety, or related field
- 5+ years of experience in 9-1-1, telecommunications, or large-scale technology transitions
- Hands-on experience working with Telephone Service Providers (ILECs, CLECs, VoIP providers, wireless carriers)
- Strong understanding of NG9-1-1 concepts, ESInets, and legacy 9-1-1 environments
- Proven project or transition management experience
- Excellent communication, facilitation, and stakeholder management skills
Nice To Haves
- NG9-1-1 program or statewide deployment experience
- Familiarity with NENA i3 standards and FCC/state 9-1-1 regulations
- Experience with PSAP operations, GIS/LIS data, or call routing systems
- PMP, ITIL, or similar certification
Responsibilities
- Develop and manage detailed OSP transition plans aligned with NG9-1-1 program schedules and milestones
- Coordinate onboarding, testing, cutover, and decommissioning activities for legacy and next-gen services
- Ensure continuity of 9-1-1 services throughout transition phases
- Act as the primary point of contact for OSPs during NG9-1-1 transitions
- Facilitate meetings, workshops, and technical discussions with OSPs, PSAPs, state 9-1-1 authorities, and vendors
- Translate technical and operational requirements between diverse stakeholders
- Ensure OSP compliance with NG9-1-1 standards (NENA, i3), state regulations, and contractual requirements
- Coordinate interconnection requirements, call routing, ALI/LIS, and legacy to IP-based service migrations
- Support testing, validation, and acceptance activities
- Identify transition risks, dependencies, and impacts; develop mitigation strategies
- Track and resolve issues related to service delivery, data integrity, and cutover readiness
- Manage change requests affecting scope, schedule, or provider participation
- Maintain transition schedules, status reports, and dashboards
- Document transition processes, lessons learned, and provider readiness
- Provide executive-level updates on transition progress and risks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
