Newport Aquarium Photography Team Lead - Full-Time Year-Round Hourly
About The Position
The Newport Aquarium Photography Team Lead is a full-time, year-round hourly position responsible for leading a team of 4 to 9 souvenir photography hosts. This role involves supervising photography processes, developing and monitoring team performance, assisting with training and evaluations, and ensuring adherence to guest service standards and safety protocols. The Team Lead will also handle guest and host feedback, maintain accurate records, and participate in the daily functions of photography and sales. The position is at Newport Aquarium, one of Herschend Enterprises' properties, which prides itself on creating memorable experiences and fostering an innovative, respectful, and collaborative work environment.
Requirements
- Must be at least 18 years of age
- Prior point of sale experience required
- Ability to read, write and speak the English language
- Successful completion of pre-employment background check
- Ability to remain stationary for long periods of time, ascend and descend floors, bend, reach, and stoop
- Physical strength, including the ability to lift up to 25 pounds
Nice To Haves
- Prior photography experience preferred
- Proficiency in Microsoft Outlook, Word, and Excel is a plus
- Strong public speaking skills
- Knowledge of other languages is a plus
- Ability to think clearly, react quickly, and calmly to changes and/or emergency situations
- Previous supervisory experience preferred
- Previous guest service or retail experience preferred
- Ability to work a Tuesday to Saturday schedule which may include some evenings and holidays
Responsibilities
- Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation
- Lead a team of 4 to 9 people (depending on the season)
- Responsible for the supervision of souvenir photography processes and hosts
- Help department manager develop and monitor a highly motivated, positive, and productive team
- Assist in evaluations and training of all souvenir photography hosts
- Help implement new policies and procedures when needed
- Maintaining accurate recordkeeping involving hosts and daily events
- Handle comments, concerns and suggestions from hosts and guests regarding the guest experience
- Maintain knowledge of activities, aquatic life, and special events/promotions to properly notify and inform guests
- Keep safety as a priority
- Work with other hosts and departments to ensure effective communication
- Provide on-boarding and ongoing training to hosts to maintain knowledge of aquarium activities and operations
- Perform opening and/or closing duties
- Responsible for maintaining Payment Card Industry (PCI) compliance
- Daily ensure that: Hosts are knowledgeable on location and the functions of position
- Participate in the basic functions of photography, providing professional and courteous customer service, preparing photos, taking photos, etc.
- Assisting the guests in capturing, selecting and purchasing souvenir photos; successfully complete credit/debit transactions
- Courteousness, friendliness, and helpfulness are displayed by hosts
- Maintaining proper break schedule for team members as prescribed in team member handbook
- Perform other related duties or tasks as assigned
Benefits
- Comprehensive medical, dental, and vison insurances
- 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually
- Profit Sharing and 401K Plan with company match
- Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
- Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
- Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
- Discounted tickets and annual passes for friends and family
- Training and development
- Grow U education program with hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees, mostly fully funded
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
