Newport Aquarium Photography Team Lead - Full-Time Year-Round Hourly

Newport Aquarium • Newport, KY

9h • Onsite

About The Position

Newport Aquarium, part of Herschend Enterprises, focuses on creating memorable guest experiences guided by core values: greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving. The company fosters an innovative, respectful, and truthful environment, aiming to provide the best guest experience. This role involves leading a team of 4 to 9 souvenir photography hosts, supervising photography processes, assisting the department manager in team development, monitoring, evaluations, and training, and implementing new policies and procedures. The position is year-round and full-time, contributing to bringing families closer together.

Requirements

• Must be at least 18 years of age.
• Prior point of sale experience required.
• Must have strong public speaking skills the ability to read, write and speak the English language.
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations.
• Successful completion of pre-employment background check.
• Ability to remain stationary for long periods of time, ascend and descend floors, bend, reach, and stoop.
• Physical strength, including the ability to lift up to 25 pounds.

Nice To Haves

• Prior photography experience preferred.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus.
• Knowledge of other languages is a plus.
• Previous supervisory experience preferred.
• Previous guest service or retail experience preferred.

Responsibilities

• Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
• Lead a team of 4 to 9 people (depending on the season). Responsible for the supervision of souvenir photography processes and hosts.
• Help department manager develop and monitor a highly motivated, positive, and productive team.
• Assist in evaluations and training of all souvenir photography hosts.
• Help implement new policies and procedures when needed.
• Maintaining accurate recordkeeping involving hosts and daily events.
• Handle comments, concerns and suggestions from hosts and guests regarding the guest experience.
• Maintain knowledge of activities, aquatic life, and special events/promotions to properly notify and inform guests.
• Keep safety as a priority.
• Work with other hosts and departments to ensure effective communication.
• Provide on-boarding and ongoing training to hosts to maintain knowledge of aquarium activities and operations.
• Perform opening and/or closing duties.
• Responsible for maintaining Payment Card Industry (PCI) compliance.
• Daily ensure that: Hosts are knowledgeable on location and the functions of position.
• Daily ensure that: Participate in the basic functions of photography, providing professional and courteous customer service, preparing photos, taking photos, etc.
• Daily ensure that: Assisting the guests in capturing, selecting and purchasing souvenir photos; successfully complete credit/debit transactions.
• Daily ensure that: Courteousness, friendliness, and helpfulness are displayed by hosts.
• Daily ensure that: Maintaining proper break schedule for team members as prescribed in team member handbook.
• Perform other related duties or tasks as assigned.

Benefits

• Comprehensive medical, dental, and vison insurances
• 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Grow U program with hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees, with most programs fully funded.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees