Newport Aquarium Photography Team Lead - Part Time

All Career • Newport, KY

2d • Onsite

About The Position

Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation. Lead a team of 4 to 9 people (depending on the season). Responsible for the supervision of souvenir photography processes and hosts. Help department manager develop and monitor a highly motivated, positive, and productive team. Assist in evaluations and training of all souvenir photography hosts. Help implement new policies and procedures when needed. Maintaining accurate recordkeeping involving hosts and daily events. Handle comments, concerns and suggestions from hosts and guests regarding the guest experience. Maintain knowledge of activities, aquatic life, and special events/promotions to properly notify and inform guests. Keep safety as a priority. Work with other hosts and departments to ensure effective communication. Provide on-boarding and ongoing training to hosts to maintain knowledge of aquarium activities and operations. Perform opening and/or closing duties. Responsible for maintaining Payment Card Industry (PCI) compliance. Daily ensure that: Hosts are knowledgeable on location and the functions of position. Participate in the basic functions of photography, providing professional and courteous customer service, preparing photos, taking photos, etc. Assisting the guests in capturing, selecting and purchasing souvenir photos; successfully complete credit/debit transactions. Courteousness, friendliness, and helpfulness are displayed by hosts. Maintaining proper break schedule for team members as prescribed in team member handbook. Perform other related duties or tasks as assigned.

Requirements

• Must be at least 18 years of age
• Prior point of sale experience required
• Proficiency in Microsoft Outlook, Word, and Excel is a plus
• Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations
• Previous supervisory or lead experience preferred
• Previous guest service or retail experience preferred
• Ability to work a flexible schedule which may include evenings and/or weekends and holidays
• Successful completion of pre-employment background check
• Ability to remain stationary for long periods of time, ascend and descend floors, bend, reach, and stoop
• Physical strength, including the ability to lift up to 25 pounds

Nice To Haves

• Prior photography experience preferred
• Previous supervisory or lead experience preferred
• Previous guest service or retail experience preferred

Responsibilities

• Lead a team of 4 to 9 people (depending on the season)
• Supervision of souvenir photography processes and hosts
• Assist in evaluations and training of all souvenir photography hosts
• Implement new policies and procedures when needed
• Maintain accurate recordkeeping involving hosts and daily events
• Handle comments, concerns and suggestions from hosts and guests regarding the guest experience
• Maintain knowledge of activities, aquatic life, and special events/promotions to properly notify and inform guests
• Provide on-boarding and ongoing training to hosts to maintain knowledge of aquarium activities and operations
• Perform opening and/or closing duties
• Responsible for maintaining Payment Card Industry (PCI) compliance
• Participate in the basic functions of photography, providing professional and courteous customer service, preparing photos, taking photos, etc.
• Assist guests in capturing, selecting and purchasing souvenir photos; successfully complete credit/debit transactions
• Maintain proper break schedule for team members as prescribed in team member handbook
• Perform other related duties or tasks as assigned

Benefits

• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees