New Services Scheduling Supervisor

Moxie Pest Control•Irving, TX

4d•Hybrid

About The Position

We're looking for a dynamic New Services Scheduling Supervisor to lead our team to new heights. As the supervisor, you will play a key role in ensuring our customers receive top-notch service every day. In addition to managing and motivating our team, you'll have the chance to tackle challenging issues, analyze data to drive improvements, and implement innovative solutions that will take our operations to the next level. If you're a go-getter with strong communication skills, exceptional leadership qualities, and a proven track record in a call center environment, this could be the perfect role for you!

Requirements

Must possess a high school diploma, or equivalent
Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets
Become an expert at PestRoutes - our CRM
Excellent communication and interpersonal skills
Driven and ambitious individual with a strong desire to succeed.

Responsibilities

Ability to identify, assess, and resolve customer and team member concerns in a timely fashion.
Can coach and train team members on procedures and company values
Ability to learn and operate within multiple software systems and communicate cross departmentally
Effectively communicate with coworkers, customers and management
Assist team with all appointment types
Monitor and evaluate individual and team performance using key metrics such as call quality, response times, customer satisfaction, and adherence to schedules.
Provide regular feedback, conduct performance appraisals, and develop action plans to address any areas of concern.
Mentor new hires, ensuring they are properly onboarded and equipped with the knowledge and tools necessary to succeed.
Foster a culture of continuous learning and professional growth within the team.
Manage shift schedules, ensuring adequate coverage during peak times and minimizing downtime.
Manage Termite or TAP routes for inspections, installs, removals, reservices, WDI, etc.
Assist customers with Termite or Insulation inquiries
Monitor support team productivity
Respond to questions and concerns from team members
When applicable participate in cross training within other CC departments
Assist with non recurring tasks as needed
Occasional customer data entry update tasking
Provide feedback in order to improve processes when prompted

Benefits

2021 & 2022: Great Places To Work and Top Places to Work
Awards & Recognition
In Office, Remote, and Hybrid Work Environment
Monthly Company Events
Quarterly Service Projects
Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage and more
401K Plan
Long- and Short-term Disability Coverage (Voluntary)
Paid Time Off