New Market Cafe Manager, SUNY Plattsburgh

Saxbys•Plattsburgh, NY

4h•Onsite

About The Position

The New Market Cafe Manager or The New Market Leader is pivotal in helping Saxbys build cafe build community on a new campus and into a new market. New Market Leaders at Saxbys will operate a café through mastery of the Three Pillars; Team Development, Community Leadership, and Financial Management. They own and maintain full responsibility for the cafe’s Profit and Loss statements; building brand awareness and participating in partnership cultivation. They will also provide support to the café team from initial stages of recruiting and training through their tenure in-café; managing leadership training needs in their designated café by leading shadow shifts, in-classroom training, and virtual check-ins, and administering ServSafe Training & Exams. Our New Market Leaders inspire their teams to embrace Saxbys standards for hospitality, commitment to inclusivity, and Saxbys culture. The New Market Leader for this position will operate out of our new café set to open at SUNY Plattsburgh, NY opening fall 2026.

Requirements

Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include: We are a community serving our community We embrace being O.D.D. (Outgoing, Detail Oriented and Disciplined) Profit creates opportunity We live with pride, passion, and purpose Care personally and communicate openly Serve yourself by serving others
Ability to effectively communicate and interpret all training materials
Work location: approximately 80% in café, 20% in HQ/virtual
12 months Saxbys cafe operations experience or a minimum of 6 months as a Saxbys C.E.O. or S.C.E.O.
Experience facilitating groups and delivering presentations
Understanding of adult learning approaches and processes
Able to stand, walk, and smile for extended periods of time
Able to stoop and kneel
Push, pull, lift or carry up to 35 lbs
Ascend or descend ladders, stairs, ramps

Nice To Haves

Drivers license preferred

Responsibilities

Plan and execute Grand Opening trainings for new and reopening cafes
Manage talent lifecycle in the cafe through recruiting, hiring, training, developing, and coaching team members
Be a servant leader by providing the tools the team needs, completing tasks alongside their team, and providing direction, clear goals, and motivation
Coordinate with Trainers to plan and execute necessary trainings and offer ongoing coaching and feedback to the team
Ensure a safe, equitable and inclusive work environment for all team members at all times
Develop a pipeline of exceptional leaders in the cafe and build out a leadership team at the Certified level
Develop and lead community relationships to ensure that your Saxbys café is an integral part of the community that it serves
Plan and execute community outreach initiatives to drive 4 wall top line sales
Support Saxbys’ social impact mission of education and opportunity through team development and outreach efforts
Instill and maintain a culture of hospitality and servant leadership
Aid Academic Platforms in making time and cafe space available for partnership development activities, including cafe visits, and conversations on the Saxbys ELP
Identify opportunities to meet and exceed sales goals, meet budgeted cost categories, and use operational tools and resources to increase profitability
Assist with the development and implementation of policies and procedures to enhance operational efficiency
Analyze and manage Three Pillars Reviews on a weekly basis and Profit and Loss Statements on a monthly basis and put feedback into action
Consult with and communicate interdepartmentally to maintain training and operational resources and address the operational needs of the cafe
Manage shifts and shifts changes effectively through proper scheduling
Utilize and implement all Saxbys tools, policies and procedures
Assist in the preparation and service of menu drinks and food items
Ensure ServSafe standards are upheld to maintain café cleanliness including all service spaces, guest seating areas, and bathroom facilities
Manage cash by preparing daily cash deposits
Monitor and manage cost of goods sold through proper inventory and waste management while upholding product availability standards
Take lead on ordering and invoicing for product and supplies
Create weekly schedules to maintain an appropriate labor percentage based on café volume
Ensure the safety of the café, guests, and team members
Serve as a liaison between Saxbys HQ team and café-level team, connecting the team to Saxbys Mission and Core Values
Abide by Saxbys standard operating procedures and ensure that all Cafe team members follow suit