Network Technician- Bilingual Korean/ English
About The Position
This Network Technician role involves working closely with the Network Team to perform proactive network monitoring and provide first-level support for network incidents during the night shift. Key responsibilities include basic troubleshooting, escalating issues to the network team within specified SLAs, and maintaining communication until resolution. The technician will also participate in network issue resolution, perform network audits, and occasionally support the network team with project execution during night change windows. This position requires adherence to Standard Operating Procedures (SOPs), a strong sense of responsibility, a passion for networks, and a desire for continuous learning. The role also entails working proactively with Network Engineers and Cable Technicians on incident prevention and service restoration, configuring network equipment, and replacing faulty hardware under the Network Team's guidance. The technician will act as a buddy check for network engineers during night change windows and provide occasional extended hours support during high project seasons and site maintenance days. Effective communication with team members and management, creation of daily pass-down reports, and updating management systems are also essential.
Requirements
- High School diploma or equivalent
- 3+ years of Network Help Desk or Network Technician experience
- Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification
- Some experience with VLANs, Subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, telnet, traceroute, optical transceivers, hubs, switches
- Must live within 1 hour from north Austin, TX (Due to required SLA)
- Proficient in Word, Excel, Power Point, Visio
- Ability to work well within a team and mentoring other network technicians
- Strong sense of responsibility
- Able to occasionally lift equipment up to 40lb
- Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility
Nice To Haves
- CCNA certification or 3 years of experience in a network technician role
- Associate’s degree or higher
- Experience with switch configuration, IP subnetting, network troubleshooting
- Bilingual Korean
Responsibilities
- Actively perform network monitoring
- Provide 1st level troubleshooting to network issues
- Escalate issues to network team within SLA
- Communicate with internal teams about alerts/issues
- Participate in network issues resolution as needed
- Perform network audits
- Occasionally support the network team for projects execution during night change windows
- Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration
- Basic troubleshooting
- Network equipment configuration
- Replacement of faulty network equipment under Network Team’s guidance
- Participate as a buddy check for network engineers during night change windows
- Provide occasional extended hours support during high projects season, and during site maintenance day
- Respond to incidents within SLA
- Follow SOPs
- Create reports as requested
- Update management systems
- Effectively communicate with team members and management
- Creation of daily pass down report
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Paid Sick hours
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
