Network Systems Administrator (Hybrid) - WashU IT

Washington University in St. Louis•Danforth, ME

20h•Hybrid

About The Position

Responsible for the administration of network and system infrastructure, including monitoring, moves, adds, changes, incident, and service request resolution for the university network and system infrastructure. This role serves as an escalation point for network operations center (NOC) staff, software and hardware maintenance, and repair.

Requirements

Associate degree or combination of education and experience may substitute for minimum education.
2 years of Network And Server experience.

Nice To Haves

Bachelor's degree
Cisco Certified Network Professional - Cisco
Microsoft Certified System Microsoft Engineer - Microsoft
VMware Certified Advanced Professional (VCAP) - vmware by BROADCOM
4 years of Networking And System experience
Access Control (AC)
Active Directory (AD)
Adaptability
Apple Mac OS
Backup Technologies
Command Line Interface (CLI)
Documentation Standards
End User Support
Fast-Paced Environments
Following Protocols
Hardware Infrastructure
Information Technology (IT) Infrastructure
Linux
Linux Command
Microsoft Hyper-V Server
Microsoft Windows Server
Multitasking
Operating Systems (OS)
Perl Programming
Power Shell Scripting
Python (Programming Language)
Scripting Languages
Systems Support
Technical Problem-Solving
Workload Prioritization

Responsibilities

Configures and installs network infrastructure components (routers, switches, firewalls, access points).
Configures and provision server components (physical/virtual server and software).
Repairs/replaces failed network and system, fiber or connectivity issue.
Troubleshoots and resolves network and system incidents.
Provides off hour support on a rotating schedule.
Performs change management of system and network infrastructure during maintenance windows.
Monitors networks and systems.
Accesses networks and systems to identify and resolve incidents.
Takes initiative to make and/or suggest improvements or innovations.
Maintains and updates monitoring infrastructure and automation tools.
Handles infrastructure and system alerts, appropriate action to classify, prioritize and resolve complex network and system issues.
Effective communication of incident status and technical issues to stakeholders.
Collaborates with IT staff for requirement gathering, cross-functional tasks and incidents.
Responds to customer service requests in a helpful, professional manner.
Proficient with service management tool ServiceNow to document request and incidents received via a phone and email.
Properly routes requests/incidents, tracks progress and documents resolution.
Communicates project/issue status with customers and stakeholders.
Suggests design and audit changes to appropriate teams and updates documentation.
Identifies, labels and reports on installed infrastructure.
Maintains and updates network and system drawings in service management.
Makes approved changes through proper change management procedures.
Performs other duties as assigned.

Benefits

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for your continued childcare needs
Adult care resources
Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us