IT Network Administrator

Amentum•Lombard, IL

1d•Hybrid

About The Position

Amentum is seeking IT Network Administrators to provide support to DHS customers worldwide, with future roles anticipated in Chicago, IL and Lombard, IL. This position involves providing onsite and remote Tier 2 IT help desk support, including hardware and software troubleshooting, video teleconferencing, and remote assistance. Candidates should possess experience with Windows operating systems (patching and updates), Active Directory, data encryption, and backup software, alongside exceptional customer service skills. The IT Network Administrator will report to a Team Lead and deliver IT Field Operations (ITFO) support for 24x7 LANs, associated applications, peripherals, connectivity, and end-users within a Service Desk supported Tier 2 environment. The role requires adherence to instructions and pre-established guidelines, allowing for independent work or work under immediate supervision. Amentum is a global leader in advanced engineering and innovative technology solutions, employing approximately 50,000 individuals across more than 70 countries.

Requirements

Associate Degree, and at least 5 years of IT help desk support experience Or a High school diploma/GED, and at least 8 years of IT help desk support experience
At least 3 years of IT help desk support experience in an Enterprise environment
At least 1 year of experience in a Lead / Supervisor technical expert role, supporting a group of 5 or more
Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support
Experience using the ServiceNow ticketing system (or similar ticketing system)
Experience with the Microsoft Windows 11 operating system
Experience with Microsoft Office365, including Microsoft Teams
Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting)
Familiarity with the ITIL process
Good technical writing, presentation, and documentation skills
Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.
Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check
Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year)
Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

Nice To Haves

Experience planning and leading major technology assignments and projects
Subject Matter Expert (SME) on the setup, configuration and administration of servers and backups
Experience with Windows Server 2019 and Hyper-V
Experience with InfoBlox and NetBackup
Experience performing hardware repair of HP computers/printers and Dell servers
Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
Experience evaluating system performance results and recommending improvements or optimizations
ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

Responsibilities

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing
Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure
Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events