Network Support Technician

Cal-Ore Telephone Co • Dorris, CA

2d • $30 - $40 • Onsite

About The Position

Cal-Ore Telecommunications is seeking an experienced, network-focused Network Support Technician to support customer-facing network services. This role is responsible for provisioning, troubleshooting, and supporting customer-facing equipment including routers, ONTs, and fixed wireless devices, while providing clear, professional communication to customers and internal teams.

Requirements

• 5+ years of experience in network support, ISP, or telecommunications environments
• Strong understanding of IP networking fundamentals (TCP/IP, routing, switching, DHCP, DNS)
• Hands-on experience with customer network equipment (routers, ONTs, fixed wireless)
• Strong communication skills with the ability to explain technical concepts clearly
• Ability to work primarily on-site in Dorris, CA
• Valid driver's license

Nice To Haves

• Experience working for an ISP or telecommunications provider
• Familiarity with fixed wireless access technologies
• Hand-on experience with network troubleshooting tools (e.g. Wireshark)
• Experience with network monitoring and ticketing systems
• Relevant certifications (Network+, CCNA, or similar)
• Experience administering Linux and Windows systems
• Experience with various programming/scripting languages (e.g. Perl, Python, PHP, etc.)

Responsibilities

• Provide customer-facing technical support for internet, transport, and fixed wireless services
• Provision, configure, and troubleshoot customer equipment including routers, ONTs, and wireless radios
• Diagnose and resolve network connectivity, performance, and service issues
• Work directly with customers to gather information and communicate solutions clearly
• Support service turn-ups, changes, and migrations
• Participate in outage response and service restoration efforts
• Maintain accurate documentation of customer services and troubleshooting actions
• Participate in on-call rotation and work overtime as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees