Network Support Trainee

Western Connecticut State University•Danbury, CT

12d

About The Position

Western Connecticut State University is pleased to announce applications are being accepted for Network Support Trainee. Western Connecticut State University (WCSU) is committed to enhancing our diverse university community by actively encouraging people with disabilities, members of LGBTQIA and BIPOC communities, veterans, and women to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. WCSU is honored to be awarded the federal designation as a Hispanic Servicing Institution (HSI). This accomplishment marks a pivotal moment in our progress toward fostering diversity, equity, and inclusion within our campus community. The Information Technology & Innovation department’s mission is to provide reliable, innovative, and sustainable technology to support teaching, learning and collaboration. Our service areas include: Instructional Technology, including Blackboard Learn; Information Systems for managing student records, student life, campus events, recruitment of prospective students and more; Media Services – digital video and technology to support instruction and promotion of our University; Office 365 – capabilities supporting both on campus and virtual work (email, file sharing, collaboration, chats, virtual meetings etc.); Network, Server and Telecommunication services; Information Security – from our Network to the desktop and everything in between; and Technology Operations for user services, a new and improved Service Desk and support for our computer labs. As always, we remain committed to serving our students, faculty and staff. A dditional information on the department may be found on www.wcsu.edu/iti/ . Information on the University may be found on www.wcsu.edu . Position Summary: Responsible for assisting with the installation and maintenance of the voice and data communications infrastructure services. This includes patching and documenting cabling in the data closets, assisting with configuring, installing & maintaining network equipment, working open service tickets, and assisting with telecommunication support as needed.

Requirements

Significant progress towards a Bachelor’s degree, preferably in an area of information technology or equivalent.
One year of experience in Data and Local Area Network support.
Effective interpersonal and communication skills.

Nice To Haves

Multilingual or bilingual skills preferred.

Responsibilities

Provides support for all cabling associated with Telecommunications & Data Networks.
Assists with cabling crews/vendors to install new drops/runs for voice & network communications.
Assists in the management and stock inventory of the network equipment.
Assists in the installation, connection, and configuration of networking equipment, including switches, A/Ps, phones, etc.
Assists in using various network management tools to help troubleshoot and support the networks.
Updates cabling information associated with cable plant documentation.
Follows policies and procedures outlined in the Connecticut State Colleges & Universities Telecommunications Infrastructure Standards.
Performs other duties and responsibilities related to those enumerated above which do not alter the basic level and responsibilities of the position.