Network Ops & Performance Analyst

ATN International Inc

39d

About The Position

The Network Operations & Performance Analyst plays a key role in supporting the efficiency and effectiveness of Business-As-Usual (BAU) operations. This position is responsible for monitoring team productivity, analyzing workflow performance, processing service orders, and maintaining data accuracy within billing and operational systems. The ideal candidate possesses strong analytical, organizational, and communication skills, with a focus on process improvement and operational excellence.

Requirements

High School Diploma
Bachelor’s degree in business administration, Operations Management, Information Systems, or a related field (or equivalent experience) preferred.
Proven experience in an operational analysis, data management, or business support role.
Strong analytical skills with the ability to interpret data and identify trends or issues.
Proficiency in Microsoft Excel and experience with reporting or dashboarding tools (e.g., Power BI, Tableau).
Experience working with billing or service order management systems.
Excellent attention to detail and data accuracy.
2–5 years of professional experience in one or more of the following areas:
Operational analysis or business support
Data analytics and reporting
Service delivery or customer operations
Billing and financial data management
Workforce planning or performance monitoring
Process improvement initiatives
Strong communication and collaboration skills, with the ability to work effectively across teams.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is an asset.

Responsibilities

Monitor BAU team productivity, workflow performance, and service-level adherence.
Collect, analyze, and report on key performance metrics to support data-driven decision-making.
Process service orders accurately and in a timely manner, ensuring compliance with internal procedures.
Input and validate data in billing and operational systems to maintain accuracy and consistency.
Collaborate with internal teams to identify and implement process improvements that enhance operational efficiency.
Assist in the preparation of regular performance and productivity reports for management review.
Support the development of documentation, standard operating procedures (SOPs), and process maps.
Liaise with cross-functional teams (e.g., Finance, IT, Service Delivery) to ensure smooth workflow and issue resolution.
Participate in audits and reviews to ensure compliance with operational and billing standards.
Contribute to continuous improvement initiatives within the operations department.