Network Operations Technician

Audacy, Inc.•Philadelphia, PA

4h•Hybrid

About The Position

We are the second largest radio broadcaster in the United States, with over 240 terrestrial radio stations spanning across 48 cities, delivering audio to tens of millions of people a day, without exaggeration. This also includes our Audacy.com streaming platform, and 2500+ owned and operated podcasts in addition to our on-demand content. We are seeking a highly skilled and motivated NOC Technician to join our Network Operations Center (NOC) team. This role is critical to ensuring the reliability, stability, and performance of our broadcast and streaming infrastructure. You will maintain a birds-eye, over-watching view of the company’s technical operations, proactively monitoring systems, responding to incidents, and working closely with engineering, content, IT, and local market teams. When issues arise, you help save the day quickly identifying, troubleshooting, and resolving problems before they impact the consumer experience.

Requirements

Excellent communication skills, both verbal and written, for interacting with various teams and stakeholders.
Availability for On-Call shift-based work, including weekends and holidays.
Passion for learning and the ability to quickly absorb new information.
Strong time management and organizational skills, including the ability to manage multiple projects and work in a fast-paced environment.
Knowledge of Streaming Protocols (e.g., HLS, RTMP, AAC, MP3).
Understanding of broadcast workflow, including audio and video systems, networking, and bandwidth management.
Networking skills, with a working understanding of how network traffic flows. Knowledge of Audio Over IP is a plus.
Must be able to work nights and weekends.

Nice To Haves

Hands-on experience working in a production/on-air environment, handling audio consoles, automation systems like WideOrbit, and audio routing/control interfaces such as SAS or Axia.
Experience with monitoring tools such as Grafana, Datadog, Zabbix, or similar.
Proficiency in Python for automation and scripting.
Familiarity with Confluence and Jira for documentation and project management.
Experience with Zendesk ticketing systems for incident management and customer support.
Understanding of cloud platforms (e.g., GCP, AWS) and CDN management for optimizing content delivery.
Bachelor’s or Associate's Degree in Computer Science, IT, Engineering, or related field (or equivalent work experience).

Responsibilities

Monitor the end-to-end operation of audio streaming services, broadcast radio stations, on-air automation systems, Audacy’s digital stack and streaming equipment to ensure optimal performance and minimal downtime.
Maintain continuous oversight of critical elements of the company’s technical infrastructure across all markets.
Actively seek out issues by learning system patterns and identifying potential problems before they impact the consumer product.
Monitor automated and end-user incidents, troubleshoot issues remotely, and resolve problems efficiently.
Provide direct technical support to local market engineers, board operators, network operations teams, digital content providers and managers, and streaming distribution partners.
Assist in configuration, optimization, and performance tuning of production and streaming infrastructure.
Utilize automated monitoring tools to proactively detect and address potential service interruptions.
Monitor backup transmission sites and streaming failover systems to ensure redundancy and reliability.
Create and maintain reports on system uptime, equipment failures, backup transmission utilization, and other key performance metrics.
Maintain detailed logs and documentation of incidents, resolutions, and system changes.
Prepare reports for performance analysis and management review using tools such as Confluence, Jira, and Zendesk.
Work closely with engineering, content, product, and digital teams to deploy new technologies, updates, and enhancements.
Assist in the development, organization, and ongoing improvement of NOC programs and procedures.
Communicate regularly with local market engineers to ensure alignment with NOC processes and actions taken in their respective markets.