Network Operations Center Technician - Broadcast

NEP Group•Dallas, TX

About The Position

You might not know our name, but youve probably seen our work on stage or on screen. Weve supported some of the worlds most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 35 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Purpose: Supporting various high profile media clients, NEP Group is seeking a broadcast based Technician for our Network Operations Center (NOC) to join our Connected Solutions team in Dallas, TX. This team is responsible for managing and monitoring inbound/outbound transmission, ad insertion, feed routing, and overall video/audio/caption quality for marquee sporting events and other live content. The Technician will join this new and expanding team, providing the support and maintenance activities required to meet client requirements and operate up to NEP standards. This position will require schedule flexibility, including weekends, late nights, and holidays. We are looking for a driven, self-motivated individual. The ideal candidate is well organized and can remain calm and focused under pressure.

Requirements

Schedule flexibility with the ability to work late nights, weekends, and holidays
Works well under the pressure of Live Television
General understanding and experience with broadcast routers, video/audio monitoring, playout/ad insertion, and other television technology
Ability to read scopes and basic understanding of broadcast and streaming systems
Team player and prepared to learn new skills, embrace and nurture a culture of change and positive attitude
Strong written, verbal, and interpersonal communication skills in English with Spanish and/or French skills beneficial
Sports fan and knowledge is a plus
2-4 years experience AND 4-year degree (or additional experience)

Responsibilities

Vigilantly protect live streams by simulating the experience of a viewer and constantly checking for proper audio, video, closed captioning and picture quality
Switch the contribution feeds for a game in various languages (on MCR count)
Monitor commercial playout and modify playlists as needed
Monitor for system failures or quality issues and execute manual failovers if needed
Follow along with feed check-in to confirm end to end signal
Setup and testing of systems with clients prior to becoming a live air event on day of air
Monitors games and escalate any issues to Supervisor on shift
Monitor and maintain the continuity and availability of live broadcast
Count in and out of Studio & Truck segments and commercial breaks
With the guidance of the Supervisor and Engineers, work as a team to promptly recover from any on-air discrepancies
Troubleshoot technical issues and escalate to Engineer-in-Charge or providers
Report and document technical issues including logging of on-air discrepancies
Operate all broadcast equipment and technology within assigned operating areas
Proactively engage with Supervisor to develop expertise and learn new skills