Network Operations Technician

Capitol Broadcasting Company•Raleigh, NC

50d•Onsite

About The Position

Microspace Communications, a division of Capitol Broadcasting Company, is a leader in enterprise communications. For more than 30 years, we have been committed to consistent growth through excellence in customer support and constant development of new products and services. We are seeking a creative and forward-thinking team member to support our 24/7 Network Operations Center. As a Network Operations Technician you will join an innovative and diverse workplace; supporting a wide range of business communications technologies. The Network Operations Technician - Level I supports the daily operations of network systems by closely monitoring the network to ensure optimal performance and providing on-site support for secure computer networking across our production business networks. Providing support to our customers, responding to alerts, and troubleshooting hardware and software issues. This position requires flexibility. You must be able to work 8:00 AM to 4 PM, Saturday and Sunday, then 3 days during the week.

Requirements

Experience in a technical network role working with network diagnostic, monitoring, and analysis tools.
Strong understanding of networking protocols such as TCP/IP, DNS, and DHCP, and demonstrated knowledge of firewalls, switches, routers, and network infrastructure.
Demonstrated hardware, software, and network troubleshooting skills.
Excellent verbal and written communication skills with a solid team-oriented mindset.
Good problem-solving skills and the ability to work under pressure, exhibiting intuitive problem-solving ability.
Strong organizational skills and the capacity to manage multiple tasks efficiently.
Ability to take initiative and use creative thinking to address and solve business problems.
Proven excellence in Customer Service support environments.

Nice To Haves

Professional certification in networking (e.g., CompTIA Network+, CCNA) is preferred, though practical experience in a network monitoring role may substitute for formal education.
Experience with any of the following is a plus:
Satellite Communications, Earth Terminal, VSAT, Radio Frequency
FCC licensing
A/V systems integration
TCP/IP networking, sys admin, or structured cabling
Software, web, or scripting development
IP streaming technologies

Responsibilities

Manage daily network operations and ensure the functionality and reliability of distributed information systems and communication networks.
Monitor network performance to guarantee high availability and reliability, addressing any abnormalities or interference in the network uplinks.
Opening, updating, and documenting tickets, station logs, network status, and incident reports for customer and infrastructure issues.
Communicating with customers via phone or email regarding equipment or service issues and providing on-site LAN, WAN, Wi-Fi, and low-voltage infrastructure support.
Reporting facility issues, monitoring weather conditions, and acting according to inclement weather policies.
Conducting regular network maintenance tasks, such as patching software, managing updates, and deploying new hardware and software enhancements.
Diagnosing and resolving network problems, working with security tools, and adhering to best practices to ensure safety and regulatory compliance.
Participating in designing, implementing, and supporting enterprise business continuity strategies and formulating long-range plans for network infrastructure.
Creating and maintaining configuration documentation, troubleshooting procedures, training manuals, and participating in rotating 24x7 on-call schedules.
Engaging in continuous professional development by reviewing training materials, acquiring soft skills through CBC University, pursuing outside education, and aiming for certifications such as Fortinet.
Other duties as assigned.

Benefits

Competitive salary based on experience.
Benefits package including:
Comprehensive health insurance plan options
Vision and Dental Insurance
Company sponsored life insurance
Numerous voluntary benefit options - legal plans, pet insurance, discounted home and auto and more!
401K with company match
Generous paid time off
9 paid company holidays
Opportunities for professional development and career growth.
Dynamic and inclusive work environment with a supportive team culture.
Exciting projects and growth opportunities within a leading organization.
Opportunities to attend free local events, such as sporting events, concerts, shows, and more.