Network Operations Technician

Abacus Technology • Colorado Springs, CO

10d • $93,600 - $112,000

About The Position

Abacus Technology is seeking a Network Operations Technician to provide technical support for the Base Infrastructure Modernization program at Peterson SFB. This is a full-time position.

Requirements

• 5 years experience in network engineering/administration.
• Bachelor’s degree in a related field.
• Additional years of experience may be substituted for degree requirements.
• Must be Security+ certified (or hold an equivalent certification in compliance with DoD 8570 IAT Level II).
• Experience providing network operations support for large, complex networks.
• Experience observing legacy network behavior and comparing against baseline performance.
• Experience supporting DoD projects, specifically network modernization projects.
• Comfortable with Microsoft applications including Office/365, SharePoint, and Teams.
• Must have good communication skills and an ability to conceptualize network infrastructures.
• Able to work independently or as part of a team and interact professionally within all levels of an organization.
• Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI).

Nice To Haves

• Cisco, Juniper, and/or ITIL certifications desired.

Responsibilities

• Create and respond to incident tickets and perform network triage.
• Resolve IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications.
• Analyze, troubleshoot, and resolve issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
• Provide system administration for assigned infrastructure and establish and maintain security as it relates to users.
• Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment.
• Support new infrastructure projects.
• Perform system patching and IAVA patches to network routers and switches.
• Perform hardware and software upgrades.
• Develop and update configuration templates for switch and router installs.
• Troubleshoot systems document failures and accessibility problems within the network to our services.
• Monitor network performance against current outages.
• Support engineering designs data calls.
• Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Perform network ticket resolution.
• Research errors, incidents, problems, and perform incident/root cause analysis.

Benefits

• Health and Dental Insurance
• 401(k) and Matching
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off
• Paid Holidays
• Professional Membership, Technical Training, Certification, and Education Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees