Network Operations Specialist II, Charging

Rivian • Atlanta, GA

11d

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivian’s Network Operation Center is responsible for remotely maintaining Rivian’s charging network. We are hiring for a Network Operations Control Specialist who will work alongside NOC Engineers to help support the NOC’s day-to-day remote monitoring, case creation, and work order management responsibilities.

Requirements

• High School Diploma, GED, or other recognized high school equivalency credential required
• 1-2 years of experience in a related field (e.g., Service Operations, Network Operations, etc.)
• Basic understanding of electricity and charging
• Experience using case/work order management tools (e.g., Salesforce, ZenDesk, ServiceNow, etc.)
• Excellent written and oral communication skills
• Team player mentality, with a willingness to assist and team others on the team
• Required to communicate using telephone, email, and other digital means of communication
• Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.
• Ability to travel 5% in the U.S.
• Ability to sit or stand for 8-10 hours per day
• Commitment to work a schedule of either Sunday through Wednesday 10AM to 8:30PM PST or Wednesday through Saturday 10AM to 8:30PM PST

Responsibilities

• Support network operations of Rivian’s charging deployments
• Proactively monitor all charging assets for any issues; offline, faults, irregular sessions
• Provide excellent customer service by rapidly responding to incoming calls and emails for B2B client and service partners
• Assist in deploying production-ready firmware to AC and DC assets
• Use keen attention to detail to document issues in case management platform
• Perform additional responsibilities as assigned, including rotating holiday on-call coverage
• Co-worker facing duties to interact and collaborate with team members in a work setting
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act

Benefits

• The successful candidate may be eligible for annual performance bonus.
• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.
• You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements.
• Full-time employee coverage is effective on their first day of employment.
• Part-time employee coverage is effective the first of the month following 90 days of employment.
• More information about benefits is available at rivianbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED