Network Operations Manager

Fiserv, Inc.•Omaha, NE

40d•Onsite

About The Position

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. As a Network Operations Manager, you will be responsible for managing a global team of networking professionals whose primary responsibilities include proactive monitoring, incident response and troubleshooting, and break/fix engineering for a large-scale global network and security infrastructure. You will be responsible for daily operational management of global client facing team whose primary focus is service restoration and client service.

Requirements

8+ years of experience in a people manager role in a large, enterprise level environment
8+ years building and leading an operations team
3+ years of experience or knowledge of the ITIL model including incident management, change management, and problem management
3+ years of experience with Cisco technologies
Bachelor's degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Nice To Haves

Experience with Visio and network diagramming
Prior knowledge and experience with load balancing and configuration of Cisco switches and routers
Proficient in troubleshooting with packet capture tools and network protocol analysis
Thorough understanding of the OSI Model

Responsibilities

Lead and manage a Network Operations team to ensure efficient and effective network performance and uptime
Oversee proactive network monitoring and incident response, ensuring timely resolution of issues
Lead and drive severity 1, 2 and 3 incident calls, participating in root cause analysis and problem resolution and provides effective communication to NWOPS director and senior leadership
Implement and enforce network security measures to protect sensitive data.
Develop and maintain documentation and standard operating procedures for network operations
Coordinate with other departments to resolve complex network issues and improve network service and provide technical guidance and serve as an escalation point for the Network Operations team.
Conduct goal setting and performance reviews and provide training and development opportunities for team members including one on ones with associates
Identify and drive workload reduction items as well as automation opportunities

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers' extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Medical, Vision and Dental Benefits
Comprehensive benefit plans to suit your unique needs
401k, Employee Stock Purchase Plans and Incentives & Bonuses
When Fiserv performs well, so does your financial health
Employee Resource Groups
Celebrating inclusion in the workplace
Paid Time Away
Providing the time off to manage personal needs