Network Operations Associate/Manager
About The Position
MassChallenge is the global network for innovators who are working to solve massive challenges. We connect startups, experts, corporations, and communities to grow and transform businesses and economies. Our mission is to equip bold entrepreneurs to disrupt the status quo and create meaningful change. Our mission is BIG, and thus we are a team that gives 100% every day. Our MC values ensure we stay true to our mission and our core beliefs. We’re looking for a systems-first Network Operations Specialist to run the operational engine behind our ecosystem. You’ll own day-to-day administration and performance of HubSpot, and program-related platforms and execute lifecycle workflows that ensure our programs are fully staffed with qualified experts, and stakeholder journeys are automated, clean, and reliable. This role can be hired at the Associate or Manager level, depending on experience.
Requirements
- 2+ years in operations, CRM/community ops, program ops, or similar.
- Strong HubSpot experience (or ability to ramp quickly) and comfort with community platforms like Circle.
- Detail-oriented, process-driven, and reliable under program deadlines.
- Great collaborator across Programs, Marketing, and Partnership teams.
- Clear, professional communicator with a service mindset.
Nice To Haves
- HubSpot certification; experience with volunteer/expert networks or partner lifecycles; automation/reporting comfort.
Responsibilities
- Own HubSpot CRM operations for Community segments (experts, value-exchange partners, alumni, founders, VIP ecosystem contacts).
- Maintain segmentation, lifecycle stages, workflows, sequences, dashboards, and data hygiene.
- Operate Circle/The Hub spaces and troubleshoot for priority communities.
- Execute expert (judge/mentor) lifecycle workflows end-to-end, including support for active judging rounds.
- Maintain automated intake and lifecycle hygiene for value-exchange partners.
- Run monthly data/automation QA and continuously improve systems to reduce manual work and improve stakeholder experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
