Network Operations Field Tech

West Carolina Rural Telephone•Abbeville, SC

12h

About The Position

Installs, tests, maintains, and repairs various technology solutions, including but not limited to, VoIP Phone Services, High Speed Internet, Digital Television, IP Cameras, Home Security, and Home WiFi Networks. The duties and responsibilities outlined herein are intended to describe the general nature and level of work performed by employees in this position. This list is not exhaustive, and the employee may be required to perform other duties as assigned to meet the organization’s needs.

Requirements

Knowledge of fiber to the home (FTTH) technology and equipment.
Knowledge of VoIP communications and IP technology.
Knowledge of WiFi standards and best practices.
Knowledge of company products and services to make referrals and help in the selling process and to be a trusted advisor.
Knowledge of Microsoft Office suite of products.
Knowledge of company policies, procedures, and safety standards.
Skill in safely operating service equipment including various hand tools and test equipment.
Ability to communicate with co-workers and various business contacts in a professional and courteous manner during sensitive and confidential situations.
Ability to configure and troubleshoot IP equipment and networks using basic protocols such as telnet, ping, IP config, FTP, etc.
Ability to read and interpret technical documents such as operating and maintenance instruction manuals, technical specifications, troubleshooting procedures, etc.
Ability to pay close attention to detail.
Ability to function as a team player and work independently and make sound technical decisions using information at hand.
Ability to actively participate in a team environment that fosters forward thinking, innovation and creativity to meet the needs of the company now and in the future.
Valid Driver’s License.
High school diploma or equivalent.
Associate’s degree or equivalent, or 2+ years of relevant work experience.

Nice To Haves

Low voltage wiring experience, A+ and or Net+ certification

Responsibilities

Install and repair residential and business service.
Install optical network terminals (ONTs) at customer premise. Extend services from the ONT to various customer network equipment such as routers, switches, video set top boxes, computers, phones, and other IP equipment.
Install and maintain customer networks, including wired LAN networks and wireless Wi-Fi networks. Assist and educate customers with connecting devices to the network.
Respond to trouble tickets within acceptable company timeframe standards.
Troubleshoot Customer Premise Equipment (CPE) and engage with customers to resolve issues and recommend appropriate solutions.
May perform testing and splicing of fiber optic cables as needed to assist construction.
Complete and close trouble tickets, service orders, time sheets, and required training within established timeframes.
Record and report all record changes immediately to Service Center.
Maintain a clean and organized service vehicle stocked with necessary tools and inventory required to perform daily job duties.
Represent West Carolina and its affiliates in a positive manner, championing the company as a key player in the local community.
Performs other duties as assigned by management.