Network Operations Center Technician (3rd Shift)

TEKsystems•Annapolis, MD

1d•$27 - $30•Onsite

About The Position

Primary Responsibilities: • Monitors network management system and engages telecom providers to drive restoral efforts. • Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information. • Solves systems and network problems/questions with limited scope and complexity. • Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems. • Identifies resolutions of routine technical queries from our client's customers and CAS Business Units. • Takes guidance from other team members or management to resolve less routine issues. • Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues. • Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures. • Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues. • Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient. • Participates in network solutions design and configurations. • Analyzes issues and provides customers with guidance to resolve problems • Individual job duties may vary. • This is a 24 x 7 365 Operation Center which requires working some weekends and holidays. • Strong Customer Service skills This position is for Overnight Shift 11 PM - 7:30 AM

Requirements

Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
Knowledge and understanding of ITIL/ITSM concepts and practices.
This position requires AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience.
In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required OR
A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.

Nice To Haves

Knowledge of Remedy, Netcool, Office 0365, ServiceNow
CCNA certification

Responsibilities

Monitors network management system and engages telecom providers to drive restoral efforts.
Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
Solves systems and network problems/questions with limited scope and complexity.
Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
Identifies resolutions of routine technical queries from our client's customers and CAS Business Units.
Takes guidance from other team members or management to resolve less routine issues.
Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
Participates in network solutions design and configurations.
Analyzes issues and provides customers with guidance to resolve problems