Senior Network Operations Engineer - Federal - 3rd Shift (Nights)

ServiceNow•Santa Clara, CA

About The Position

Please Note: “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. What you get to do in this role: As a Senior Network Operations Engineer , you will help deliver 24x7 support for our Government Cloud infrastructure. This is a 3rd Shift (early a.m.) position and has a 5-day work week. The working hours for the 3rd Shift are from 1:00 am - 10:00 am Pacific Time. Below are some highlights. To Start... 5 Day work week (Monday to Friday) No on-call rotation Shift Bonuses for 2nd and 3rd shifts Please note 3rd shift will eventually move to 4X10 Day work week (Sunday to Wednesday OR Wednesday to Saturday ) What you get to do in this role: Design and deploy networks based on business and technical requirements. Partner with project and program managers to meet overall timelines and resolution of issues. Operate and troubleshoot networks to identify and resolve issues quickly. Take a lead role in the engagement and mitigation of outage causing events or issues. Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system. Perform non-critical investigations into functionality that is not working as desired. Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage. Review, consult and prepare for planned change introduction to production environment. Partner with teams to plan and execute software code upgrades and device maintenance. Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements. Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives. Sample first 6-month deliverables Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures. Deploy capacity into a datacenter based on demand. Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages. Take ownership of a minimum of two datacenters perform all sustainment engineering functions. Partner with the SRE team to identify and solve one network process issue.

Requirements

5+ years of network engineering experience with a Bachelor's degree; or 3+ years of network engineering experience with a Master's degree; or a PhD without experience; or equivalent work experience.
The candidate should have a solid foundation in networking, including routing, switching, security and load balancing.
2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
Azure Core Platform: Compute, Storage, Networking.
Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.
Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) is desired.
Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
Familiarity with Cisco IOS and JunOS operating systems required.
Ability to partner with peers who are globally distributed is a key part of this role.
Passion for customer experiences and focus on delivering high quality support.
Strong communication skills and empathy for customers.
Ability to learn new technology in a fast-paced environment.
Ability to deal with ambiguity.

Nice To Haves

F5 and Cisco ASA knowledge and experience strongly desired.
Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.

Responsibilities

Design and deploy networks based on business and technical requirements.
Partner with project and program managers to meet overall timelines and resolution of issues.
Operate and troubleshoot networks to identify and resolve issues quickly.
Take a lead role in the engagement and mitigation of outage causing events or issues.
Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
Perform non-critical investigations into functionality that is not working as desired.
Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
Review, consult and prepare for planned change introduction to production environment.
Partner with teams to plan and execute software code upgrades and device maintenance.
Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
Deploy capacity into a datacenter based on demand.
Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
Partner with the SRE team to identify and solve one network process issue.